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AK1058 International Hospitality Management

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AK1058 International Hospitality Management

0 Download4 Pages / 860 Words

Course Code: AK1058
University: Auckland University Of Technology

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Country: New Zealand


Introduction: Does the paper introduce the research gaps or problems, key concepts under investigation in a coherent manner?  Do the author(s) state the contribution of the paper and how it addresses the theoretical gap in the literature? Is the paper positioned precisely within the scope of the journal?
Literature review and hypotheses development: Is it comprehensive enough?  Are there any glaring omissions?  Has it explored other fields that may have addressed similar concepts and referenced the original theories?  Is it merely a chronological listing of related articles or is the literature properly integrated as it relates to the points being made? Are the hypotheses developed appropriately and stated accurately? Are they supported by theory with theoretical arguments?
Research Design and Methodology: Is it appropriate for what the author(s) want to do, and is it well explained? If quantitative, is the sampling procedure explained?  Is the sample correctly drawn and statistical analysis tools properly described and used?  If qualitative, is the data collection process carefully articulated?  Is the analysis process presented in a meaningful and detailed manner?
Discussion and implications: Are the findings adequately addressed and responded to each of the hypothesis or objectives?  What are the theoretical and practical implications provided to the literature and hospitality industry?  Do the results suggest a direction for future research?
Limitation and Conclusions: Are there limitation(s) in the research design, methodology, and data analysis which are presented by the author(s)? Are they warranted? Do these limitation flow from the findings and discussion and can these be addressed?


Introduction: The purpose of the journal is to study the elements and standards of service for satisfying service by the conduction of a comprehensive literature review and the palliation of Delphi survey method. However, there are some gaps in research that has been stated in this paper. The low number of panellists and research focus being based on the hotel industry of Taiwan and not the other countries, restricted the scope of generalization. The paper does state the contribution of the research as a practical guideline for the implementation of enjoyable service at the hospitality industry. The paper is placed within the scope of the journal since a coherent comprehension of the implantation of enjoyable service is provided by the study.
Literature review and hypotheses development: The nature of the paper is comprehensive because it states and explains the findings of the research properly. However, the research has been conducted only on the hospitality industry of Taiwan over the views of a limited number of panellists. Thus, the results are also limited to the hospitality industry of Taiwan and are not general (Bacharach, 1989). Furthermore, the research is only based on a single industry and does not expand to other industries with similar concepts. The literature of the research is properly stated and it relates to the points that are made in the research. It is not just a sequential listing of the related articles. The hypotheses have been stated accurately and appropriately in the journal and are supported by the related theories.
Research Design and Methodology: The research design of the journal is well explained but is not appropriate for the scope required for the research. The number of respondents is limited to 11, which is not appropriate for carrying out a research of such a huge scale. Hence, the results that are derived also have limitations. However, the authors of the journal have explained the procedure of sampling in detail (Feldman, 2004). The breadth of the respondents, their backgrounds and the number of respondents have been clarified properly in the journal. There is a detailed description of the statistical tool used for the analysis of the factors and the sample has also been drawn correctly.
Discussion and implications: The findings of the journal state that the facilities and amenities of the hotel along with the environment and design of the ambience are some of the key elements for the creation of a unique experience of the consumer. The hypothetical situations have been analysed and the findings suggest positive results of the analysis. The hypothetical norms of distinctive hotel facilities, understanding the psychology of consumers along with their demands have been responded well by the methods suggested by the journal (Sutton & Staw, 1995). The theoretical and practical implications of the research suggest that the results provide guidelines for the implementation of better service in the hospitality industry. The results suggest a scope for future study on the subject for the purpose of broadening the understanding of the components and standards of service of a delightful service.
Limitation and Conclusions: There are certain limitations of the research, as provided by the authors. Firstly, the number of panellists was limited. This restricted the researchers from generalizing the results. The authors suggest that future studies on this subject should increase the scope of the research by increasing the number of respondents. Furthermore, all of the respondents belonged to a single country. The views and the industry all around the world is diverse (Whetten, 1989). Thus, it is impossible to generalize on the factors responsible for the service in the hospitality industry. It is recommended to duplicate the study in hospitality industries beyond the considered field and of other countries in order to broaden the understanding of the components and standards of service of delightful service.
Bacharach.  (1989). Organizational theories: Some criteria for evaluation.  Academy of Management Review, 14:  496-515.
Feldman, D. C. (2004). Editorial: What are we talking about when we talk about theory? Journal of Management, 30(5), 565-567.
Sutton & Staw.  (1995). What theory is not.  Administrative Science Quarterly, 40,  371-384.
Whetten. (1989). What constitutes a theoretical contribution? Academy of Management Review, 14, 490-495
Influence of the work relationship between frontline employees and their immediate supervisor on customers’ service experience (Kim et al., 2016)” assessed by Peter Kim, # 1234567r
Introduction: In my opinion, yes because xxx  xxx xxx. For example,  the authors stated… (p. xx) blua blua xxx  it is important to note that this study was conducted xxx compared to others… xxx
Literature review and hypotheses development: yes because xxx  xxx xxx. For example,  the authors stated… (p. xx) blua blua xxx
Research Design and Methodology:  no because xxx  xxx xxx. For example,  the authors stated… (p. xx) blua blua xxx
Discussion and implications: yes because xxx  xxx xxx. For example,  the authors stated… (p. xx) blua blua xxx
Limitation and Conclusions: yes because xxx  xxx xxx. For example,  the authors stated… (p. xx) blua blua xxx

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