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BSBMGT517 Manage Operational Plan

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BSBMGT517 Manage Operational Plan

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Course Code: BSBMGT517
University: Victoria University

MyAssignmentHelp.com is not sponsored or endorsed by this college or university

Country: Australia

The assignment require you to develop an Operational Plan.The restaurant known as Academia Restaurant has been operating for the past ten years arj nas been trading successfully. The restaurants shareholders have decided to expand and open up a second outlet within a year. with the intention of set up a franchise if the operation is successful. You have the position of senor manager and you are required to develop an operational plan to meet your expansion goals in 12 month. In order to successfully complete this assignment it is necessary to show that you have done both formal and informal research into the envirorrnent that the new outlet will be situated in and made plans and recommendations accordingly.

The Academia Restaurant is looking forward to open its new branch in Philip Island, Melbourne. The hotel should be structured with 20 rooms for living, a big hall for dining room, bar, conference hall, party hall, and a swimming pool. The focus should be given on the quality of service provided to the customers so that the profitability of the enterprise increases by attracting good strength of clients towards the new outlet of the restaurant. The purpose of this paper is to analyse the success criteria for the implementation of the Academia restaurant new outlet.
Market Opportunity
SWOT analysis





Availability of funds
Skilled and Expertise employees

Limitation of availability of resources

To open new outlet of the organization to remain ahead of their competitors

Trends and technologies used by the market competitors in the construction of the hotel

KPI Indicators
Services and facilities provided to the customers in terms of food, living, swimming pool, bar, conference and party hall, and others
Providing services and facilities provided to the customers at lower cost than their competitors
Proactive action plan for the risks identified associated with the working of the operational plan of the business unit (Raz,  Shenhar, and Dvir, 2011)
SMART principle for Two Short Term goal and one long term goal

SMART Principles

Short Term Goal

Long Term Goal


Increasing efficiency among the employees
Managing coordination

Increasing turnover of the enterprise


Per Month increase in profit
Per month increase in number of customers

Increase in profitability during a financial year (Upadhyay, Gupta, and Pandey, 2016)

Action Oriented

Initialization of new services and facilities
Proactive action plan for risks identified

Change in the operational plan for improvement

Realistic and relevant

Increasing decision making capability of the manager
Increased operational capability of the enterprise

Increased in the association of sponsors and investors with the increase in the reputation and goodwill of the enterprise

Time Based

On-demand services should be provided to the customers
Managing supply and demand of the resources used

On-demand services should be provided to the customers

Collection, analysis, and organization of the resource information
The methods which are used for collecting, analysis, and organization of the resource information are discussed below:
Interview: The face to face conversation with the top executives helps in identifying the requirement and improvement they are looking forward in the development of the new Academia restaurant outlet.
Questionnaire: The deployment of the questionnaire with the professionals and experts helps in identifying the strength and weaknesses of the enterprise (Patanakul, 2010)
Focused Group: The designing of new policies and procedures can be developed by taking consultation with the focused group of the organization
Market analysis: The analysis of the market helps in identifying the trends and technologies adopted by their competitors. It helps in taking decision to adopt new and improved version of the technology implemented in the construction of the restaurant plan (Otieno, 2014)
Strategic Action plan and manage resource acquisition
Operational plan for purchasing resources and selection of staff

Team Members

Skills and Expertise

Operational Plan

Project Manager

Good Decision Making capability
Good Leadership Style

Designing of the project activities
Analysis and synchronisation of the requirement needed in the new design of the restaurant (Merrit, and Ricketts, 2012)

Project Sponsor

Good analysis Skill
High efficiency of providing funds

Analysis of the project operational plan and cost estimation plan

Project Designer

Experience in the field of construction

Design should be according to the requirement specified of the project owner


Good engineering capability

Carry out the project plan as required

Technology expert

Experience in the installation of the technology

Trendy equipment and technology should be used in construction such as sensor technology in doors, remote control curtains, AC, and fans, and others (Monnappa, 2017)

Financial Manager

Good Accounting skills

Minimise the variation in the project cost and market cost of equipment and resources (Mansfield community, 2013)

Types of Resources:





Cost required for physical resources

Project Manager


Cost Required for human resources

Project Sponsor


Cost requirement for project management activities

Project Designer


Cost required for technology


Aluminium equipment

Cost required for construction program

Technology expert

Iron Rods


Financial Manager

Hardware and software technology required



Monitor and review operational performance
Identification of success and failure criteria
The success and failure of the project can be measured on the following criteria:
Incorporating new technology in the construction of the restaurant to remain ahead of the market competitors (Kharaiweish, 2013)
Providing roles and responsibilities to the employees according to their skills and expertise so that they can give best of their capability
Improving strength of customers towards the enterprise
Analysis of the Feedback report collected from the employees and the customers (Halil, Nasir, Hassan, Shukur, 2016)
Analysis of the services and facilities provided to the customers
Analysis of the increase in the profit of the enterprise
Improving the work efficiency of the employees
Increasing level of satisfaction of the customers
Completing the project within approved cost and time
Budget analysis


Resources $

Material Cost


Hardware and Software Cost


Installation cost


Construction cost


Salary and Wages


Total Cost


Implementation of contingency plan with risks identification

Implementation plan

Risks Identified

Risk Probability

Risk impact

Risks Mitigation

Construction program

Occurrence of Accident



Deployment of Work, health, and safety standard during the working curriculum of the enterprise (Firmanzyah, Veronika, A., and Trigunarsyah, 2016)

Technology implementation

Failure of hardware and software



Back support should be arranged for managing the failure of the hardware and software used such as sensor technology should be cope up with the manual setting of the operational plan as required

Division of roles and responsibilities

Employees are not able to manage their given task



Analysis of skills and expertise
Deployment of training and development program for the employees

Implementation of financial plan and funding process

Financial Instability and availability of lower funds



The agreement should be signed with various investors and sponsors so as to manage funds at the time of need

Managerial skills and leadership

Incapability of the manager in taking effective decision



Deployment of training and development program for the Manager (Hyari, and Kandil, 2009)
Improving critical and creative thinking of the manager by providing relevant data and information

Firmanzyah, B., Veronika, A., and Trigunarsyah, B. (2016). Risk analysis in feasibility study of building construction project. International journal of structural engineering and construction, 3(5). Available at: https://eprints.qut.edu.au/6551/1/Trigunarsyah_EASEC_10_5.pdf [Accessed on Sep 04, 2018]
Halil, F., Nasir, N., Hassan, A., Shukur, A. (2016). Feasibility study and economic assessment in green building projects, 222(2016). International journal of social and behavioural science. Available at: https://core.ac.uk/download/pdf/82616822.pdf [Accessed on Sep 04, 2018]
Hyari, K, and Kandil, A. (2009). Validity of feasibilities studies for infrastructure construction projects. International journal of civil engineering, 3(1). Available at: https://pdfs.semanticscholar.org/90e4/d6cf49e287b6b6bb3d0c091f7e85a4aecf5c.pdf [Accessed on Sep 04, 2018]
Kharaiweish, M. (2013). Project Monitoring and control measures. International Journal of computer science and information technology, 5(5). Available at: https://airccse.org/journal/jcsit/5513ijcsit03.pdf[Accessed on Sep 04, 2018]
Mansfield Community. (2013). Introduction to project management. Ebook [Online]. Available at: https://www.mansfield.vic.gov.au/Libraries/Community_Development/Intro_to_Project_Management_Manual.sflb.ashx [Accessed on Sep 04, 2018]
Merrit, F., and Ricketts, J. (2012). Building design and construction handbook. Ebook [Online]. Available at: https://www.uop.edu.jo/download/research/members/[Architecture_Ebook]_Building_Design_and_Construction_Handbook.pdf[Accessed on Sep 04, 2018]
Monnappa. (2017). Project scope management: What it is and why it is important. Ebook [Online]. Available at: https://www.simplilearn.com/project-scope-management-importance-rar89-article [Accessed on Sep 04, 2018]
Otieno, F. (2014). The role of monitoring and evaluation in projects. Ebook [Online]. Available at: https://www.irbnet.de/daten/iconda/CIB8942.pdf [Accessed on Sep 04, 2018]
Patanakul, P. (2010). An Empirical study on the use of project management tools and techniques across project life cycle and their impact on project success. Ebook [Online]. Available at: https://www.researchgate.net/publication/260059419_An_Empirical_Study_on_the_use_of_Project_Management_Tools_and_Techniques_across_Project_Life-Cycle_and_their_Impact_on_Project_Success[Accessed on Sep 04, 2018]
Raz, T., Shenhar, A., and Dvir, D. (2011). Risk Management, project success, and technological uncertainty. 1st ebook. Available at: https://www.researchgate.net/publication/227644860_Risk_Management_Project_Success_and_Technological_Uncertainty. [Accessed on Sep 04, 2018]
Upadhyay, A., Gupta, V., and Pandey, M. (2016). A case study on schedule delay analysis in construction projects. International journal of engineering and technology, 3(5). Available at: https://www.irjet.net/archives/V3/i5/IRJET-V3I5269.pdf [Accessed on Sep 04, 2018]

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