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BSBMGT605 Provide Leadership Across The Organisation
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BSBMGT605 Provide Leadership Across The Organisation
1 Download14 Pages / 3,296 Words
Course Code: BSBMGT605
University: Victoria University
MyAssignmentHelp.com is not sponsored or endorsed by this college or university
Country: Australia
Question:
In this assessment task, you will set out personal and professional goals in a professional development (PD) plan. Then you will obtain third-party verification of participation in networking or professional development to achieve goals set out in your PD plan. Finally, you will submit a reflection on your personal development.
Procedure
Reflect on your leadership skills in the context of the work you completed in Assessment Tasks 1–3. This will be a self-assessment exercise, so questions you should ask yourself include the following.
What did I do well?
What areas need improvement?
Did I engage all stakeholders?
Did I display ethical conduct? If so, how/how not?
How was my leadership style appropriate for the tasks?
Once you have established areas for improvement, determine how this will occur by developing a professional development plan. Questions to ask yourself will include the following.
What are my objectives?
What are the priorities for achieving these?
What activities do I need to undertake to achieve my objectives?
What resources do I need?
What are my timelines?
Identify three professional development activities in your PD plan (for example, training, networking or professional development) designed to achieve goals and overcome weaknesses set out in your PD plan. Ensure you are able to perform the activities within the allotted assessment time.
Note: Ensure you gather third-party verification of participation and performance in at least three activities, including at least two activities involving networking. Use reports from three different third parties.
Acceptable third parties include: your managers, superiors, trainers and assessors (for additional training undertaken), industry peers (for networking undertaken).
Complete a written reflection detailing:
answers to reflection questions in step 1 above
how you will continue to develop your skills and knowledge through professional development and networking.
Answer:
Describe what happened and how: The incidence occurred on Wednesday when one of the clients fell and broke her wrist. The client had decided to use the emergency door since the exit door was already blocked by the boxes of paper. The client got helped by one of the agents who handled the exit door after hearing the call for help. The agent had no idea of what had happened and ended up criticizing the client’s high heels. This made the client feel humiliated and felt a need to sue the company. The client was later taken to women’s hospital by the Ambulance
SUGGEST CORRECTIVE ACTIONS
The Australian hardware management should be able to identify the potential opportunities and threats and manage them. For instance, the oily substance noted by the member of the staff on the stairwel
3 Details of witnesses
Name: Job title:
Name: Job title:
Name: Job title:
Sign: Date:
Injury report
Status:
q Employee
q Contractor
q Other
Outcome:
q Near miss
q Injury
1. DETAILS OF INJURED PERSON
Name: Phone: (H) (W)
Address: Sex: q M q F
Date of birth:
Job Title:
Start time: q am q pm
Work arrangement:
q Casual q Full-time q Part-time q Other
2. DETAILS OF INCIDENT
Date: Time:
Location:
Describe what happened and how
The client fell and broke the wrist. The agent who went to help the client did not know what had happened and criticized the client’s high heel. This led to the humiliation of the client resulting in mental trauma. The fall could have produced due to the odor and oily substance that was on the stairwell. The incidence was reported verbally to the manager who did not take any action.
3 Details of witnesses
Name: Phone: (H) (W)
Address:
4. DETAILS OF INJURY
Nature of injury: sprain
Cause of injury: fall
Location on body: The wrist on the forearm
5. TREATMENT ADMINISTERED
First aid given q Yes q No
First aider name:
Treatment:
Referred to:
SECTIONS 6–9 MUST BE COMPLETED BY EMPLOYER
6. DID THE INJURED PERSON STOP WORK?
q Yes q No If yes, state date: Time:
Outcome:
q Treated by doctor q Hospitalised q Workers compensation claim
q Returned to normal work q Alternative duties q Rehabilitation
7. INCIDENT INVESTIGATION (comments to include causal factors):
The incidence occurred due to the following factors the ignorance. The member of staff who noted the oily substance on the stairwell could inform the manager inform of written communication.
Poor communication. The management failed to identify the possible risks which could help in taking appropriate actions to prevent any accident for both employees and the customers.
This is in accordance to the Australian Hardware risk management plan.
It states that the essential indicators for any risk should be pointed out, monitored closely and the action to be taken where possible by all the members of staff.
8. RISK ASSESSMENT
Likelihood of recurrence:
Severity of outcome:
Level of risk:
9. ACTIONS TO PREVENT RECURRENCE
Action
By whom
By when
Date completed
Training the staff of all levels
Regular updating of the risk management policies procedures
Reporting the accidents and the dangers
Providing the proper equipment
General operational manager
Store manager
The supervisor
Store manager
1/3/2018
1/4/2018
2/5/2018
3/6/2018
April 2018
May 2018
June 2018
July 2018
10. ACTIONS COMPLETED
Signed (Manager):
Title: Date:
q Feedback to person involved Date:
11. REVIEW COMMENTS
WHS committee / staff meeting:
Reviewed by site Manager (signed): Date:
Reviewed by Health and Safety Rep. (signed): Date:
Likelihood of the risk
Impact of the risk
The chemical spillage occurs as result of the unsaleable or the wastage due to poor maintenance of inventory and monitoring of the sales.
This can be ranked as medium risk with respect to Australian hardware risk management action plan.
Chemical spillage for example oil can make the customers and employees fall and get injured hence incurring the company extra expenses and wastage of time.
Therefore, ranked as high risk in the Australian management action plan.
Risk mitigation
The recommended action:
Briefly describe any action that should be taken to prevent the risk from occurring.
The first action which should be taken to prevent oil from spilling in a working place like Australian hardware is to make use of secondary containment.
This involves use of other containers to seal the oil carrying container when transporting from one location to another.
The secondary containment can also be placed on the spill trays to hold any oil that spill accidentally thus preventing it from spilling on the floor.
The containment should be properly disposed. This is because these materials are compatible with the spilled oil.
Contingency action
Briefly describe any action that should be taken, should the risk occur, to minimize its impact.
The first step to take when dangerous chemicals like oil spills on the ground is ensuring one gets there.
Immediately ensure all the other members of the staff are aware about the hazard. This can be done through printed notices on the wall so as to be seen by the new visitors especially the customers.
The next step is to ensure the oil spill does not become worse. In case there is any way to minimize the chances of becoming more worse, the action can be taken.
Confirm the type of the oil spill the use the absorbent material to stop the oil from spreading to other areas. The material should be spread around the perimeters of the oil spill and after spreading the material they should be completely locked from access.
Lastly collect and dispose the material that was used in containing the spill.
Ensure all the equipment like the dustpans that ware used in cleaning up are properly disposed.
Supporting the documentation
Details of any supporting documentation used to substantiate this risk.
The document used in substantiating the chemical spill risk in this case is chemical spill management guidelines by the Wollongong University of Australia.
The document has provided clear outlined techniques on the management of the laboratory and other chemical spills in order to minimize its effect on the individual health.
The guidelines in this document can be applied to other working places especially those transport and store the chemicals.
Risk register
Risk
Likelihood
H/M/L
Impact
H/M/L
Risk response
(Contingency Strategies)
Responsible
Environmental pollution risk
low
medium
Training the staff members on appropriate procedures to reduce the pollution
Operational manager
Failure in complying with the health and safety procedures
high
medium
Monitoring of any environmental risk every month
Supervisor
Poor handling of chemical equipment
medium
high
Monitoring of how workers are handling the equipment daily
Store manager
Receiving of the low quality from the suppliers
low
medium
Continuous assessment of the quality products
General marketing manager
Record of Task 1
Learner details
Assessor details
Name :
Name:
Unit Code: BSBMGT605
Unit Name: Provide leadership across the organisation
Site:
Date:
Record of assessment results (please tick appropriate box)
Assessment activity
Satisfactory
Date
More evidence
Date
Task 1 – scenario- Communicate organisational mission and goals-Scenario 1 incident report
?
?
Task 1 – scenario- Communicate organisational mission and goals – Scenario 1 Risk analysis
?
?
Task 1 – scenario- Communicate organisational mission and goals – Scenario 1 updated risk register
?
?
Task 1 – scenario- Communicate organisational mission and goals -Scenario 2 Presentation notes
?
?
Context detail.
Assessor to record
Attempts –
Attempt 1
/ /
Attempt 2
/ /
Attempt 3
/ /
Appeals
If you receive a Not Satisfactory assessment result you have the right to appeal. You have two assessment attempts. After the second attempt arrangements for payment will be made for reassessment purposes
Assessor Feedback to learner: The assessor must write full feedback to the learner that is constructive and not generic
Assessor name
Assessor signature
Date
Student declaration – I hereby certify that this assessment is my own work, based on my personal study and/or research. I have acknowledged all material and resources used in the presentation of this assessment whether they are books, articles, reports, internet searched or any other document or personal communication. I also certify that the assessment has not previously been submitted for assessment in any other subject or any other time in the same subject and that I have not copied in part or whole or otherwise plagiarised the work of other learning and/or other persons
I confirm that I understand that I must complete this assessment on my own. I confirm that I will not cheat or plagiarise, or copy from another student during the completion of this assessment.
Name:
Signature:
Date:
Reasonable Adjustment (if applicable) explain why reasonable adjustment has been applied and the tasks it was applied to:
Assessor Intervention (if applicable) – did you need to assist the student in this assessment. If so please explain:
Oral Assessment ? Written Assessment ?
Comments
Assessment task 2
Implementation action plan.
Item
Milestone
Responsibility
Conducting the assessment of the staff members
monthly
The general manager to list all the company’s position and establish where there is a gap
Implement behavioral competency interview
Monthly/ quarterly
General human resource manager will ensure the interview procedures are implemented
Improving Communication competency
Quarterly
The Human resource manager will be responsible in seeing all employees adhere to relevance of proper communication channels.
Developing proper method for the record keeping
monthly
The human resource director will be required to produce up-to-date information.
Establishing the priorities to address the threats and weaknesses of the company
Monthly and quarterly
The general operation manager will establish a list of the possible strengths and the weakness that need to be addressed
Budget
Project Name:
Income
Incl. GST
Excl. GST
The strategic change plan budget
$12000
Total income
Expense
Incl. GST
Excl. GST
Developer/writer
$800 per month
Advertising and promotions consultant
$600 per month
WHS trainer/facilitator
$800 per month
Anti-discrimination trainer/facilitator
$800 per month
Mary Stewart (WHS consultant)
$800 per month
John Ng (CPA)
$800 per month
Promotions package: email, social media, trade magazine placements, local newspaper copy
$4000
Subtotal
$9000
Contingency (+10%)
TOTAL
Signature: ________________________________________
Date: _____/_____/______
Communication plan
what
who
purpose
When/frequency
Type/ methods
Assessment of the staff members
General manager
To provide the list of all the staff members and the gaps within the company
Weeks 1-8
Implementing the behavioral competency
Human resource manager
To ensure the interview procedure are implemented
Weeks 1-9
meeting
Developing the systems for the record keeping
General human resource director
To monitor the update of the day-to-day information
monthly
emails
Addressing the strengths and the weaknesses of the company
General operation manager
To provide the list of the weakness and the strength of all the staff members
quarterly
meeting
Improve the communication competency
Human resource manager
To offer regular training on appropriate methods to communicate with different customers
Quarterly
Meeting and newsletter
Learner details
Assessor details
Name :
Name:
Unit Code: BSBMGT605
Unit Name: Provide leadership across the organisation
Site:
Date:
Record of assessment results (please tick appropriate box)
Assessment activity
Satisfactory
Date
More evidence
Date
Task 2 – scenario- Influence groups and individuals- Action plan for implementation (appendix 3)
?
?
Task 2 – scenario- Influence groups and individuals- Budget (appendix 3)
?
?
Task 2 – scenario- Influence groups and individuals- Communication plan (appendix 3)
?
?
Task 2 – scenario- Influence groups and individuals- Drafts of evolving planning documents
?
?
Task 2 – scenario- Influence groups and individuals- Presentation notes
?
?
Context detail.
Assessor to record
Attempts –
Attempt 1
/ /
Attempt 2
/ /
Attempt 3
/ /
Appeals
If you receive a Not Satisfactory assessment result you have the right to appeal. You have two assessment attempts. After the second attempt arrangements for payment will be made for reassessment purposes
Assessor Feedback to learner: The assessor must write full feedback to the learner that is constructive and not generic
Assessor name
Assessor signature
Date
Student declaration – I hereby certify that this assessment is my own work, based on my personal study and/or research. I have acknowledged all material and resources used in the presentation of this assessment whether they are books, articles, reports, internet searched or any other document or personal communication. I also certify that the assessment has not previously been submitted for assessment in any other subject or any other time in the same subject and that I have not copied in part or whole or otherwise plagiarised the work of other learning and/or other persons
I confirm that I understand that I must complete this assessment on my own. I confirm that I will not cheat or plagiarise, or copy from another student during the completion of this assessment.
Name:
Signature:
Date:
Reasonable Adjustment (if applicable) explain why reasonable adjustment has been applied and the tasks it was applied to:
Assessor Intervention (if applicable) – did you need to assist the student in this assessment. If so please explain:
Oral Assessment ? Written Assessment ?
Comments
Task 3
Roles and Responsibilities.
Roles
Name/s
Responsibilities
Signature/s
(If required)
The board of directors
Holden Green Wright Green
David Mifsud
Mary Chu
Elizabeth Midden
Susan Black
*380
Approve the resources and funding
Resolve any emerging issues and conflicts
Provide the direction to the managers.
N/A
The Project manager
N/A
Manage the project budgets
Handle the problem resolutions.
Supervise the consultations.
Lead the managers towards achieving the set objectives of the company.
N/A
General marketing manager
N/A
The main responsibility is maintaining contact with the suppliers.
Analyzing the consultation with the market researchers.
N/A
General operation manager
N/A
Regular training of the remaining members of staff
Promote the focus on the training
N/A
Budget
Project Name:
Income
Incl. GST
Excl. GST
Total income
Expense
Incl. GST
Excl. GST
Managers
$800
Training rooms
$100
Paper
$150
Projector
$3000
Subtotal
$4050
Contingency (+10%)
$405
TOTAL
$4455
Signature: ________________________________________
Date: _____/_____/______
Task 4
Professional development plan
Time frame
My personal goals are:
My professional goals are:
Next 12 months
To know all members of my department and establish my trust and confidence with them.
I will be able establish the major training areas within the Australian company and any existing conflict and the social life.
I will be much ready to learn a lot from the other experienced managers in order to gain more experience, knowledge, trust and friendship
Improve proper planning in decision making through experiences gained from the business analysis procedures
Be able to create an expansion of the company’s products to the commercial markets.
I will be able to increase the satisfaction of the client before the year ends
Implement the processes that will enhance the improvement of the various techniques in order to increase uptime of quality and the equipment.
Help the other employees to learn new skills that will enable the company to achieve its goals.
Next five years
Gain more promotions to the middle management
Winning the support of the working colleagues and other senior managers.
I will be able to carry out a responsibility in managing a large team of workers.
I will be in capable of heading a department.
I will ensure the company has achieve a significant % increment of the new client arrivals.
Develop a quality process of data keeping and data analysis.
I will increase consumers sale by a significant percentage increase.
To establish other innovative services with respect to our client’s feedback outcome
Strengths and weaknesses
Timeframe
personal
professional
Weaknesses
Low self-esteem
Lack of confidence
Slow in decision making
The inability in gathering of the information
Inability in utilizing the available resources
A weakness in establishing a future image for the organization
Strengths
Self-drive in accomplishing the set mission and goals of the organization.
Its my desire to always complete a very challenging task.
Always have perseverance in overcoming obstacles.
A big desire in influencing other individual towards achieving a common goal.
Thinking strategically
Seeing the essence of achieving every set goal as operational manager.
Being creative.
Am an open-minded person
Gaps/barriers/ obstacles and solutions
Establishing an online management to manage the online store.
More convenience for the clients to make their order without necessarily visiting the ware house
The system will help in reducing the errors
It’s a nice opportunity for the client who want the personal service.
Professional development and network activities
Identified gap
Development activity
Details
Objective of development/ networking activity
Timeframe
Cost
A team supervisor
Improving the leadership skills through training
The training shall be provided by the line managers
This development will help in boosting my strategic planning skills.
6 months
$3000
Team manager
Together with other managers will conduct the survey of the market environment
The line manager of every product area
This will help in increasing the satisfaction of the customers.
4 months once in a year
$2000
The area manager
To conduct a networking session together with the line manager
The management board together with the team manager
To establish other innovative services with respect to our client’s feedback outcome
12 months
$1000
Third party report
Skill
Description of how candidate demonstrated skill/knowledge. Provide
Demonstrates interpersonal skills to communicate and inspire the trust and confidence of others, and ensure their cooperation and support.
The candidate has the skills to help in communicating the goals of the company.
For example, this has been observed when conversing with the customers.
The candidate has bee able to work other members of the staff in resolving the conflicts within the organization.
Demonstrates networking skills to ensure support from key groups and individuals for concepts/ideas/ products/services.
The candidate has been able to build respect, trust and confidence.
This has been observed through the consultations from different subordinates like consulting the General manager on training arrangements.
The candidate was able to demonstrate his/her ideas through good presentation of the company to the media and to the community.
Applies business ethics.
The candidate demonstrated honesty through establishing transparent procedures in serving the customers an ethical that has greatly won our reputation with our clients
Demonstration of appropriate communication skills with other workers has provided conducive environment aligned with laws within the human resource and standards of ethics.
The candidate has shown transparent communication with other stakeholders like the suppliers.
For example, during the agreements and payment of the bills.
Ensures performance is continuously improved through participation in professional development, networking, etc.
The candidate demonstrated good self-performance through the engagement with a wide range of professional within the company.
For example, took part in company’s network and different programs like training.
Signature: ________________________________________
Date: _____/_____/______
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