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BUS3050 Principles Of Organizational Communication
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BUS3050 Principles Of Organizational Communication
0 Download2 Pages / 296 Words
Course Code: BUS3050
University: Capella University
MyAssignmentHelp.com is not sponsored or endorsed by this college or university
Country: United States
Question:
Organizational Communication Project Outline
This template is to serve as your outline—simply include short thoughts and answers for each of the questions listed below. Be sure to collect references (from the text and from other outside sources) as you work through the outline. Provide them when you submit this assignment and your final paper assignment. Those references are required, as per the relevant scoring guides.
I. Identify and describe the situation or problem
A. Knowledge
1. What are the major and minor problems in this case?
2. What communication theories apply to these problems?
3. What organizational theories or perspectives are apparent?
4. What information is missing?
5. What assumptions are we making about the organization, its people, and their problems?
B. Sensitivity
1. Who or what appears to be most responsible for the communication problems?
2. What are the shared realities in the organization?
3. Are the principal individuals good communicators?
4. Are the principals in this case assuming responsibility for the communication behaviors?
C. Skills
1. What skills do the case principals exhibit?
2. What additional skills are needed?
3. How could these skills be developed?
4. What overall organizational skills are lacking?
5. What are the major organizational strengths?
D. Values
1. What is important or valuable to the involved individuals?
2. Do they share similar values?
3. How would you describe the culture of the organization?
4. Are the individual and organizational goals compatible?
II. Develop alternatives and test the “reality” of possible solutions
A. What should be done?
B. How many alternatives can be generated?
C. Can alternatives be combined?
D. What can be done?
E. Are the people involved willing to change?
III. Propose solutions and suggest implementation plans
A. Explain your reasoning for solution selection.
B. Identify who is responsible for what.
C. Determine a timetable for implementation.
D. Suggest how your solution might be evaluated.
Answer:
Identify and describe the situation or problem
Communication is described as the act of relaying and receiving of information between two people i.e. the sender and the receiver. Organization communication on the other refers to the sending and receiving of messages between interrelated individuals in a specific setting or environment to either achieve personal or individual goals. In any communication there exist barriers that affect flow of communication between two entities. This paper therefore seeks to identify some of the communication conflicts that arise in an organization and how to resolve this conflicts ((Mumby, 2012).
Develop alternatives and test the “reality” of possible solutions
Some of the communication conflicts that arise within organization include vertical conflicts, horizontal conflicts, role conflicts and line staff conflicts. Resolution of conflicts involves solving conflicts instead of limiting their duration. This can be achieved through the following strategies: Strategy negotiation, superior goal strategy and intervention of third party strategy (May, 2013).
Propose solutions and suggest implementation plans
There are five theoretical approaches to conflict resolution, which include, Classical, human resources, cultural, human relations and system approaches (May, 2013). The five approaches show how organizational communication has changed and various ways of handling the changes in order to resolve related conflicts. It also focuses on styles and strategies to conflict management.
References
May, S. (2013). Case Studies in Organizational Communication: Ethical Perspectives and Practices.
Thousand Oaks, Calif: SAGE Publications, Inc
Mumby, D. K. (2012). Reframing Difference in Organizational Communication Studies: Research,
Pedagogy, and Practice. Thousand Oaks: SAGE Publications, Inc
May, S. (2013). Case Studies in Organizational Communication: Ethical Perspectives and Practices.
Thousand Oaks, Calif: SAGE Publications, Inc
Mumby, D. K. (2012). Reframing Difference in Organizational Communication Studies: Research,
Pedagogy, and Practice. Thousand Oaks: SAGE Publications, Inc
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