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HUMAN 1100 Human Services

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HUMAN 1100 Human Services

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Course Code: HUMAN1100
University: College Of Dupage

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Country: United States



Develop a set of interview questions for the interview to be conducted. Your interview questions can be the ones that you found on the Internet or the ones that you have developed based on your readings.
Be sure that your set of questions covers the below-mentioned questions as well:

With what types of groups, both formal and informal, is the interviewee involved in his or her organization? Choose one formal and one informal group to focus on.
How do the formal and informal groups differ from each other, and in what aspects are they similar?
What bonds the groups? What relational tensions have been present in these groups, and how were they solved?
How do the groups achieve success and celebrate the wins?


The small and diverse group affect the group dynamics which refers to the process of groupism wherein individual with different background and culture come together for accomplishing the set objectives of the business (Forsyth, 2018). It consists of several stages including forming, storming, norming, performing and adjourning (Pettigrew & Tropp, 2013). In this regard, current report provides explanation regarding formal and informal group along with the strategies to create or strengthen the bond. It has done on the basis of findings and learning derived from interview of an individual from an organization.
Finging and Learning
On the basis of data collected from the interview, it has been found that group formation plays important role in success of any organization. However, some groups are automatically formed on the basis of nature, belief and culture of the individual working in an organization. On the other hand, diverse or formal group are formed by an organization for a specific purpose so that employees with same or different domain come together to accomplish the set objectives (Malhotra & Temponi, 2010). It has also been found that different type of groups such as small, diverse, formal and informal have different dynamics but purpose of their formation is same, to achieve their common interest goals. Therefore, different types of groups are formed in an organization wherein some has a specific purpose or some do not have.
The outcome of interview shows that formal group is quite different from informal one it has prespecified structure. This prespecified structure bound group members to behave according to rules and regulation whereas informal group member behaves according to their relation with other group member which helps them to create bond, in contrast due to competent nature of formal group, lacks in bond creation (Hughes et al. 2013).
As per the interview, it has been found that, there are several issues in all type of groups but comparatively to informal group, formal group have more issues due to its autoreactive and isolated behavior of group structure. Sometimes formal group are unable to resolve conflict due to lack of trust and open communication (Argyris, 2017). In same context such groups also face identity issues which results lack of motivation and difficulty in decision making. However, it does not mean that other groups are not having an issue or problems it is just that comparatively intensity of issues lower than formal group.  The interviewee stated that when the group makes decision by considering members expectation and requirement by the open communication then members of the group including him feels satisfied as well connected towards their workplace.
 In the same context, he added that to increase the workplace productivity, group boding is important. There are several strategies which can be applied to reform the groups’ bonding. Some of the strategies are embarrassing and some strategies are enjoyable for the group member, however sheer reluctance by the team member will nullified the embarrassing impact. The open communication is the most important technique for group bonding where member can share their ideas openly; can solve their query. Open communication can be done in any form like direct discussion or through online feedback form (Fischer & Power, 2010). Another technique like guidance, support and proper collaboration with members contribute towards increasing the interest of members and create the bond. At the same time various indoor and outdoor fun activities like campfire stories, shark tank, photo finish, bucket and balls etc. also help to improve communication and collaboration skills of team mates.
The interview also shows that the dysfunction of group begins when the objectives are achieved, However, some groups are affected due to conflicts and lack of support from leaders. For instance, the group formed for the completion of projects gets dysfunction when the objectives are achieved. However, extensive level of issues also become the potential reason behind the group dysfunction. Yet, it all depends on the leader and its support towards the integration of group.  On the contrary, the dysfunction of group with the accomplishment of objectives get the chance to celebrate the success. Here, the glory of group success can be celebrated by the acknowledgement to each member, sharing stories, appreciation and offering the appropriate reward. It helps in boosting morale of workforce and enable them to show their proper support towards the success of the business (Forsyth, 2018).  
The report concludes that group dynamics and integration of members of group facilitates to determine the success. This also helps in developing the supportive culture and create the bond. However, differences in the formal group tends to invite conflicts which might lead dysfunction of the groups. It can also be concluded, diversity in groups provides different perspective for different group members which can be handled with the help of supportive leadership and set standards.
Argyris, C. (2017). Integrating the Individual and the Organization. Routledge. 
Fischer, R. C., & Power, P. P. (2010). π-Bonding and the lone pair effect in multiple bonds involving heavier main group elements: developments in the new millennium. Chemical reviews, 110(7), 3877-3923. 
Forsyth, D. R. (2018). Group dynamics. Cengage Learning.
Hughes, S. O., Frankel, L. A., Beltran, A., Hodges, E., Hoerr, S., Lumeng, J., … & Kremers, S. (2013). Food parenting measurement issues: Working group consensus report. Childhood obesity, 9(s1), S-95. 
Malhotra, R., & Temponi, C. (2010). Critical decisions for ERP integration: Small business issues. International Journal of Information Management, 30(1), 28-37. 
Pettigrew, T. F., & Tropp, L. R. (2013). When groups meet: The dynamics of intergroup contact. Psychology Press.

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