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ICTTEN809 Analyse Business Specifications To Produce Technical Solutions
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ICTTEN809 Analyse Business Specifications To Produce Technical Solutions
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Course Code: ICTTEN809
University: ECA Graduate Institute
MyAssignmentHelp.com is not sponsored or endorsed by this college or university
Country: Australia
Question:
Case Study:
Mobile Traders, a small retailer that sells Mobile devices and accessories which has three shops across Melbourne, Australia.
For this task you are to complete the following steps to analyse business specifications and to produce a suitable technical solutions. Perform the following steps to prepare to critically analyse the business specifications:
1. Research the application of a suitable business model for the telecommunication service provisioning, ensuring that it meets the agreed customer requirements. Document the research.
2. Research and obtain the business requirements and business specifications, critically analyse them against the accepted industry practices, and use these to provide data for the model 3. Determine and document the business drivers and requirements of the internal and external key stakeholders and customers 4. Evaluate the business objectives and customer requirements for input into the model. Document this evaluation.
Complete the following steps to produce technical solutions to meet business the imperatives, templates for analysing business models, and provide reports on
5. Research the tools and the technical design and specifications 6. Develop and document technical solutions for the customer, in response to the drivers and business requirements 7. Evaluate the various costs involved in implementing ICT technical solutions for customer. Document this evaluation. 8. Produce a cost benefit analysis to assess the viability and the optimum timing for deploying the technical solution, for the maximum ROI 9. Investigate a range of vendor products, and determine, and document, the one which is most suitable to meet the needs and technical requirements of the customer 10. Produce a report, documenting technical solutions addressing business specifications and recommendations against the requirements of the customer Evaluate the impact of the technical requirements on the business by performing the following actions: 11. Review and assess the business constraints, opportunities and objectives. Document the review and assessment 12. Determine, and accurately document, the technical requirements, according to the input-output, interface, process flow or quality requirements 13. Critically analyse and accurately document the hardware, software and network requirements which are required to suit the business plan 14. Build, and document, the business platform, based on IT/ICT technical solutions
15. Investigate, and document, the processes which are in need of being changed by a business solution
16. Accurately document the impact of the technical requirements on the business Document and validate the agreed solutions by completing the following steps: 17. Document and submit the technical requirements and solution overview to management for feedback, making appropriate recommendations and offering optimum design solutions 18. Analyse the feedback, and incorporate change as required, documenting the changes and distributing the final business solution to the internal and external stakeholders
Answers:
1. Business model for telecommunication
Telecommunication is one of the growing industries of Australia, many of the service providers managing performance by using proper models. Telecommunication business model has helped the mobile traders to produce technical solution in proper way. Business model of telecommunication service is helping the organization to ensure requirements of the consumer. Telecommunication business model has included major facility for the organization that belongs from the particular sector. The model is providing facilities like wireless network, fixed line, enterprise and internet.
Figure1: Business model
(Source: Learner)
2. Analysis of business specification
The business specification of the mobile traders’ organization requires better wireless service, fixed-line service, internet broadband facility, and enterprise service in order to sustain the telecommunication service in the Australia. Mobile traders required to record sales details and interface stock in their all shops. Apart from that, this organization requires email service for the organizational stakeholders. Another requirement includes security of the computer service in order to maintain safety of computer systems.
3. Business drivers, requirements of stakeholders and consumers
In the above-mentioned case study, business drivers involve growing adoption to Internet of Things, cross-sector partnership and alliances, digital ecosystem development, alternative operation model adoption, and big data analytics. These business drivers have major contribution in the telecommunication business. In terms of the case study, business drivers have contribution in the mobile traders business (Veit et al. 2014). The organization requires providing details to the external and internal business in order to run the telecom service business.
Requirements of the stakeholders include email facility. Apart from that, employees of the organization required website where they can connect to the organizational mail. The organization stakeholders required internet access in the office to make the business successful. On the other hand, requirement of the customer includes better telecommunication service along with available website. Customer also wants response from the employees to complete the study.
4. Business objective and customer requirements
Business objective of the organization is to provide better service for the consumers.
To provide wireless networking facilities
To prevent unauthorized access to the computer system
To maintain safe environment in order to use computer system
On the other hand, requirements of the consumers include website availability. Customer also wants better service from the provider.
5. Tools for analyzing business models
The proper tools to analyze telecommunication business model is SWOT. SWOT analysis can find out the business strength, weakness, opportunity, and threat in proper way.
Technical design
Figure2: Technical design
(Source: Learner)
This design can deploy high-integrated telecommunication network in order to provide proper solution for the organization.
6. Technical solution for the consumers
In order to drive success mobile traders can use proper methodology to fulfill the requirements of the consumers. The organization requires delivering uninterrupted connection for the consumers. Apart from that, Mobile traders require to provide highly connected system in order to retain the customers.
7. Cost involved ICT technical solution
In order to evaluate cost involve in implementation of ICT technical solution for the consumers can include connectivity challenges. Lack of proper connectivity is the major obstacle to provide better service for the consumers (Agboh, 2015). The selected organization requires putting focus on the value based pricing to maintain consumer satisfaction. As price depends on consumer requirements for that service provider requires focusing on value based pricing. Value based pricing also enables long-term profit to capture more value.
8. Cost-benefit analysis
Cost-benefit analysis will help the mobile trader organization to analyze the decision to determine the value of the tangible. Cost-benefit analysis will help the organization to calculate Return on Investment. ROI ratio will help the organization to expect financial gains by dividing total costs. This analysis helps to make technical solution of positive return of the above-mentioned organization.
9. Vendor products
One of the major vendors of telecommunication provides direct nexus to the networks and internet to provide voice and data to the customer. Tier 1 is considered the largest vendor that provides services for the organization (Hajir et al. 2015). This vendor does not take network capacity from any other vendors. This vendor helps the organization to provide better telecom service. This is most suitable vendor to meet the requirements of the customer. The organization requires providing the vendor spreadsheet, word processing, and account package, internal and external networks.
10. Technical solution and recommendation
The organization can use modified system where organization can use wireless system. In order to make the service better organization can investigate email marketing, Migrate to cloud-based service, adopt best security infrastructure, Switch to business phone system (Gluhov & Ilin, 2014).
11. Constraints, objectives, and opportunity
The major constraint related to the mobile traders business is their security issue.
Mobile trader’s organization can provide updated information to the stakeholders.
The major objective of the organization is to fulfill the needs of the customer.
12. Technical requirements
The technical requirement includes an email facility for the employees, internet access in the office, a secure computing system, safety, and healthy computer system.
13. Software and hardware requirements
The organization requires software to mitigate virus attack and back up organizational files. Apart from that, organization also requires hardware to browse company’s mail, download, and upload photos. Organization requires wireless routers and server for the computer system. The organization also requires to EFTPOS facility in order to maintain sales record and interface of stock details. Apart from that it can also be stated that with the help of most upgraded software the work efficiency of the organization can possible to enhance. In order to create more advanced IT structure the organization also requires network infrastructure.
14. ICT solution
Mobile trader’s organization required software and hardware that based on ICT technical solution. This organization requires system to store and transmit the data in proper way to make the service better.
15. Changes needed
The mobile traders organization needed EFTPOS facility to record the sales part along with maintaining updated information (Fagerholm et al. 2014). The organization also requires updating software and hardware to make the service better for the organization.
16. Impact
Technical requirements create impact on organization. Organizational staff will provide better telecommunication service for the consumers to sustain the business (Hachicha et al. 2016).
17. Feedback
The organization required better security system in order provides better service. This organization can use cloud system in order to solve the problems related to technical requirements (Ghezzi et al .2015). This will help the organization to offer optimum solution related to telecommunication problem.
18. Analysis of feedback
This organization requires better security in order to prevent unauthorized access to the system. Safe computing environment can be maintained by secure infrastructure of cloud. This will also help the organization use the organizational website in proper way.
References
Fagerholm, F., Guinea, A. S., Mäenpää, H., & Münch, J. (2014, June). Building blocks for continuous experimentation. In Proceedings of the 1st international workshop on rapid continuous software engineering (pp. 26-35). ACM. Retrieved on: 21st august, 2018 from: https://dl.acm.org/citation.cfm?id=2593816
Hachicha, M., Fahad, M., Moalla, N., & Ouzrout, Y. (2016). Performance assessment architecture for collaborative business processes in BPM-SOA-based environment. Data & Knowledge Engineering, 105, 73-89. Retrieved on: 21st august, 2018 from:https://www.sciencedirect.com/science/article/pii/S0169023X15001093
Ghezzi, A., Cortimiglia, M. N., & Frank, A. G. (2015). Strategy and business model design in dynamic telecommunications industries: A study on Italian mobile network operators. Technological Forecasting and Social Change, 90, 346-354. Retrieved on: 21st august, 2018 from:https://www.sciencedirect.com/science/article/pii/S0040162514002765
Gluhov, V. V., & Ilin, I. V. (2014, August). Project portfolio structure in a telecommunications company. In International Conference on Next Generation Wired/Wireless Networking(pp. 509-518). Springer, Cham. Retrieved on: 21st august, 2018 from:https://link.springer.com/chapter/10.1007/978-3-319-10353-2_46
Veit, D., Clemons, E., Benlian, A., Buxmann, P., Hess, T., Kundisch, D., … & Spann, M. (2014). Business models. Business & Information Systems Engineering, 6(1), 45-53. Retrieved on: 21st august, 2018 from: https://link.springer.com/article/10.1007/s12599-013-0308-y
Agboh, D. K. (2015). Drivers and challenges of ICT adoption by SMES in Accra metropolis, Ghana. Journal of Technology Research, 6, 1. Retrieved on: 21st august, 2018 from: https://pdfs.semanticscholar.org/44aa/906c2565c38e97077eff5b3ef1710a2b8f43.pdf
Hajir, J., Obeidat, B., Al-dalahmeh, M., & Masa’deh, R. (2015). The role of knowledge management infrastructure in enhancing innovation at mobile telecommunication companies in Jordan. European Journal of Social Sciences, 50(3), 313-330. Retrieved on: 21st august, 2018 from: https://www.researchgate.net/profile/Raed_Masadeh/publication/290192007_The_Role_of_Knowledge_Management_Infrastructure_in_Enhancing_Innovation_at_Mobile_Telecommunication_Companies_in_Jordan/links/56d6fb3e08aee73df6c2f5b4.pdf
Greasley, A. (2017). Simulation modelling for business. Routledge. Retrieved on: 21st august, 2018 from: https://www.taylorfrancis.com/books/9781351899994
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