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ISY2005 : Enterprise Systems

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ISY2005 : Enterprise Systems

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Course Code: ISY2005
University: The Australian Institute

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Country: Australia


This essay assesses a student’s ability to assess information, formulate arguments, and critically evaluate different alternatives to issues or problems.
In this assignment, students must report on the following enterprise systems issues:

How do enterprise systems contribute to organisational performance, and how do we measure such contributions?
What are the principal drivers behind businesses adopting a supply chain management system?
What are the organisational change management considerations necessary for successful adoption of an enterprise system?


Enterprise system is a type of application software package which is mostly designed for collecting all various operational wings of firm in a centralized zone. It can also be characterized as the amalgamation of the software and hardware of the firm for ensuring a silky flow of data or information across the functional units. Now these enterprise systems are not just confined to the software of the firm but also it is related to the hardware prospect and they are interlinked with the technology structure. These systems are applicable to all the large and the small size of businesses and these can easily be utilized from anywhere only when there is necessity of its use and it also depends on the efficient utilization if implemented. These systems are expensive and critical and also they take a long time to get implemented in a company. This is the reason due to which the contribution of ERP is actually taken to be as the motivation for the firm that decides to go for it or see a future with it (Bhattacharya & Seddon, 2009).
Contribution of ES in Firm Performance
Enterprise Systems are also known as Enterprise Resource Planning and since more than 20 years from now, it is used in almost every company for the support of key processes such as Finance and Accounting, Supply Chain Distribution etc. There are several benefits with which the contribution of the ES in any performance of the company can be analyzed. They are:

Better management of the Information via Business Automation: Evaluating the performance of the business or the firm progress and also help in assisting in the goals of the firm in the future. But it sometimes becomes very difficult to calculate the revenue or sales etc. when the business grows. ERP gives that business automation degree and support the organization(Mathrani & Mathrani, 2013).
Workflow improvement: The workflow and some of the other processes are streamlined when the access is allowed in an easy way via user friendly interfaces. ERP makes the job of the employee easier this way(Elragal & Al-Serafi, 2011).
Modular and Integrated Approach: There are different processes which are necessary for running the business and ERP amalgamates those processes into one single data base.
Transparency: When the data of the firm is not safe, there are many people who are not given the authority to share or avail that information. But with the help of the ERP the data can be made transparent(Mangin et al., 2015).
Redundancy Elimination: There is a big issue with the non centralized management system that the redundant data is occurred continuously. When the data repeats itself, it can create confusion at some point of time. This redundant data can be eliminated by ERP.
Mingled insight: ES actually ties the data and all the other processes altogether so there are a 360 degree view always. Now when an employee wants to access any process is it financial, forecasting sales, pulling the customer record etc., he can find at one place.
Customer Satisfaction: When a firm looks forward to satisfy its customers while managing the sales and the inventory in an efficient way, it becomes a little difficult for the company to sustain this way. ERP helps in getting a good customer satisfaction all the time(Wieder et al., 2006).

Measuring the Contribution
There are a lot of models with which the measurement of the Enterprise System can be measured. Out of which some of them are:

The DeLone Mclean I/S Success Model: This is the best model and the most cited one too in terms of measuring the field information systems and they are moved to the user centered approach when there is a trial done t o judge overall progress in IS success.
The Gable Model: Gable in the year 2003, created an inventory survey that was used for the building of models. Then he built a model that was later used for measuring the success of the ERP systems and was known as the Priori model.  It in the initial phase’s determined the success of ERP in terms of the size of the organisation(Kronbichler et al., 2010).

There are many such models with which one can determine the success of the ERP in any organization.
Principle Drivers in Adopting SCM 
There are several principles that are the drivers behind the adoption of the supply chain management systems by the firms. They are as follows:

To segment the customers this is based on the needs of the services by different groups and adapts the Supply Chain for serving these segments in a profitable way.
For customizing the logistics network as per the needs of the service and profitability of the segments related to customers(Alzawawi, 2014).
For listening to the signals that comes from the market and then aligning the demands accordingly to plan them and making sure that the forecasts are consistent.
For differentiating the product much closer to the user and for speed conversation across supply chain(Singh et al., 2013).
To manage the sources of supply in a strategic way for reducing the cost that the firm owing the materials and other services.
So that the supply chain wide technology strategy is developed this supports the decision making on multiple levels and also provide the clear view of the products, services and information.
To adopt the channel spanning performance measures for gauging collective success in order to reach the end user in an efficient way(Anderson et al., 2016).

Change Management Considerations
There are several factors of organizational change management that should be considered in the successful adoption of an Enterprise System. They are:

To start at the top of the pyramid: At the time of transition, all the seekers and the eyes looks forward to the leadership team for the strength and support. Also, the leaders embrace the naïve systems and the processes at first in order to motivate and challenge the remaining of the firm adapting to the fresh atmosphere(Blaylock & Lollar, 2014). With no buy in of the leadership team for digital transformation in using the new software tool and practices, people are not able to enforce and pull out results from the downstream employees.
Identify the Influencers: At the time of transformation programs like ERP implementation, all the layers of the firm are affected.  Hence, there are dedicated plans needed for the identification, training and motivation for the influencers all throughout the company in order to accept the new ERP system via the firm(Buonanno, 2005).
Structuring of Communication: Out of many function of the change management, one is communication of scope and growth of ERP project at similar periods. It can be in the form of the Flax Boards, newsletters, In house magazines or CEO messages etc. The messages must include present status of the project, go live dates that are expected and single or group achievements(Aladwani, 2001).
Personal Win Factors: The outline of the plan can be forwarded to the employees. The reason of doing that can help them adopt the change by developing and learning personal competencies. The recognition which is hugely visible, gifts and rewards could be used as the motivation for welcoming the change.
Address the Anxiety: In case of any important transformation always develops people’s issues. Out of many benefits, the biggest benefit of these programs for the staff is the opportunities that are given in terms of training and the development which generally brings change. The business which goes onboard on the transformation always gives training and development programs. This is actually for helping the staff members to cope up with new needs and decrease the non necessary anxiety(Matende & Ogao, 2013).
To watch for Saboteurs: There chances of getting all the employees on board are very narrow. In case of the rude behaviors and the attitudes are welcomed, one might end up with the trivial dependency of the staff for making the transition to fail. Counseling of this kind of employees and to motivate them is necessary and that can be done by special training programs or workshops.

This report focuses on the Enterprise Systems which are also known as Enterprise Resource Planning and it is widely used since 20 years from now in the organization to manage the database effectively while handing the customer satisfaction effectively at the same time. With the definition of the ERP, this report also discusses the contribution of this system in the performance of the firm. This effective contribution can also be measured with the help of some of the models which are mentioned in the report above. As everyone knows that ERP can be used in many processes such as Supply chain, financial Accounting etc., there are some of the principles that are the drivers behind using this system in the companies in order to maintain the efficient supply chain of any firm. Those principles are also discussed in the report with the major factors of change management to keep in mind before the adoption of ERP in firm.
Aladwani, A.M., 2001. Change Management Strategies for Successful ERP Implementation. Business Process Management Journal, 7(3), pp.266-75.
Alzawawi, M., 2014. Drivers and Obstacles for Creating Sustainable Supply Chain Management and Operations. [Online] Available at: https://www.asee.org/documents/zones/zone1/2014/Student/PDFs/109.pdf [Accessed 7 August 2018].
Anderson, D.L., Britt, F.F. & Favre, D.J., 2016. The 7 Principles of Supply Chain Management. [Online] Available at: https://www.supplychain247.com/paper/the_7_principles_of_supply_chain_management [Accessed 7 August 2018].
Bhattacharya, P.J. & Seddon, P.B., 2009. Role of Enterprise Systems in Business Transformations: A Management Perspective. [Online] Available at: https://pdfs.semanticscholar.org/1c1b/ab7c14c6c4dcc1927ecff4844dedb6c4ef3e.pdf [Accessed 7 August 2018].
Blaylock, B.K. & Lollar, J.G., 2014. Selection and critical success factors in successful ERP implementation. Competitiveness Review An International Business Journal incorporating Journal of Global Competitiveness , 24(4).
Buonanno, G., 2005. Factors affecting ERP system adoption: A comparative analysis between SMEs and large companies. Journal of Enterprise Information Management, 18(4), pp.384-426.
Elragal, A.A. & Al-Serafi, A.M., 2011. The Effect of ERP System Implementation on Business Performance: An Exploratory Case-Study. 2011, p.20.
Kronbichler, S.A., Ostermann, H. & Staudinger, R., 2010. A comparison of erp-success measurement approaches. Journal of Information systems and Technology Management, 72(2).
Mangin, P., Hovelaque, V. & Bironneau, L., 2015. Enterprise Resource Planning contribution to firm performance: A literature review over the last 15 years. [Online] Available at: https://pdfs.semanticscholar.org/0e7c/909128cf8f7c66be5b8805cfcdb4e0365fdc.pdf [Accessed 7 August 2018].
Matende, S. & Ogao, P., 2013. Enterprise Resource Planning (ERP) System Implementation: A case for User. Procedia Technology, 9, pp.518 – 526.
Mathrani, S. & Mathrani, A., 2013. Utilizing Enterprise Systems to Manage Organizational Performance. International Conference on Information Management in the Knowledge Economy.
Singh, C.D., Singh, R., Mand, J.S. & Singh, S., 2013. APPLICATION OF LEAN AND JIT PRINCIPLES IN SUPPLY CHAIN MANAGEMENT. International Journal of Management Research and Business Strategy, 2(1).
Wieder, B., Booth, P., Matolcsy, Z.P. & Ossimitz, M.L., 2006. The impact of ERP systems on firm and business process performance. Journal of Enterprise Information Management , 19(1), pp.13-29.

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