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MB0047 Management Information System

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MB0047 Management Information System

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Course Code: MB0047
University: ACS Distance Education

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Country: Australia


For this assignment you will have to prepare a paper that critically discusses how organisations apply the strategic use of IS/IT to achieve IS/IT-enabled innovation (Note: you should try to focus on information systems rather than mobile apps and social media platforms & applications). Some aspects and issues you may discuss in your paper could include (but are not limited to):

Discuss at least 4 examples of the use of IS/IT for innovation.
Highlight some success factors or some lessons learned (i.e., what went wrong?) for your examples.
Discuss the impacts of internal factors (e.g., organisational, individual, and management factors) and external factors (e.g., market, industry, social, economic, technological and political/policy factors) on the success (or the failure) of IS/IT enabled innovation.
Suggest recommendations and guidelines for helping organisations succeed in their efforts to embark on using IS/IT for innovation with good explanation and discussion.


Managing information system helps for making decisions by visualizing and controlling all the operations of an organisation. It is beneficial as it improves the overall value and profit levels of an organisation. The innovation of IT is used so that operations and functions are made automatic by reducing manual work. IT/IS technological system offer wide benefits to business by improving efficiency and adding flexibility at the work place.
Innovations are done by taking feedback from customers and designing actions in a way that requirements are met. In this report, various IT innovations are discussed that will help in making the operations automatic. The impact of such innovation on businesses is discussed along with impact on internal as well as external factor. Some of the suggestions are also listed below of using IT/IS innovation.
Example and discussion
Using internet of things
Internet of things is used by many organisations it helps in connecting all the services at high level of security. Internet of thing has a huge impact on businesses as they drive the business efficiently by connecting all the processes and data from different location. IoT increases the business opportunity by increasing the return of investment. It also reduces the operational cost and improves the utilization of resource (Giaffreda, et.al, 2015).
Internet of things improves decision making and also understands customer by improving and optimizing the operations. Internet of things enables in identifying the customer demand and then makes the operations automatic. They also help in measuring the productivity in the real time. Internet of thing is the latest innovation for performing digital activities on single click. It is beneficial as it makes the operations automatic by removing the manual efforts.
Success factors of using internet of things
Intent of thing offers an easy platform for managing the environment with safety and comfort. They help in reporting the errors in real time and my making the task automatic. It improves the profit margin by offering higher retention and also offers better decision making capabilities (Zanella,  Bui,  Castellani, Vangelista and Zorzi,  2014). The decision is taken in a way that profit is optimized. It reduces the total expense and improves the efficiency of operations. Internet of things connects the physical object and makes all the machines communicate easily.
The other most important advantage of internet of thing is monitoring which in turn improves the safety. It saves time and money and also automates the operations for better monitoring (Zanella,  Bui,  Castellani, Vangelista and Zorzi,  2014). Internet of thing has helped in connecting all the devices over a globe. It has offered various features as compared to other traditional ways. They link the devices virtually by providing proper privacy control. It is a platform where the entire device with dissimilar hardware’s are connected.
The traditional network did not permit devices to change their state dynamically. It allows multiple devices to be managed altogether effectively and also helps in handling of information. If considering the case of security, Iot is better than traditional methods as it follows proper encryption techniques as well as proper access control.
Impact of this on internal as well as external factors
Innovation impact the internal as well as external factor of an organisation. Internet of things has added many benefits as data and processes can be accessed easily. It is helped an organisation to share data and allow better user experience. IoT technology also develops scope of improvement and innovation inventions. They also allow an organisation to work remotely by improving the business functionality (Whitmore, Agarwal and Da, 2015)s. It offers the possibility of remote monitoring of assembly line and production system to maximise operational efficiency, reliability and safety. It assures that no unauthorised employer gets the right to access the sensitive data. It is also a cost effective method with greater flexibility (Wortmann and Flüchter, 2015).
Using big data and intelligent robotics
The use of big data and robots has been used by many organisations from last decades.  Robots make use of artificial intelligence that supports in making the operations automatic and reaching to wider audience. By the help of artificial intelligence many software’s are designed that track all the operations automatically. This technological innovation helps in reducing the overall waiting time of clients and offers a way through which customers can connect easily (Chang, Tsai,  Chen and Tsai,  2015).
AI approaches add up flexibility and improves the user experience. Big data helps business in collecting the data and analysing it to improve the performance. It allow them to make use of cloud so that information or services could be accessed from anywhere at any time. It can be stated that in the recent years, the demand of big data and intelligent robotics has increased. The predications are made by undertaking current observations or from past events. The predications are made by using big data technology along with various tools that make use of big data concept. The outcomes are approximately correct as it is generated by long term historical record and observations (Chen, Mao and Liu, 2014). It is beneficial as it supports in make judgements in the uncertain conditions.
Success factors of using robotics and big data 
These technological factors reduce the overall labour cost and high level service. Robotics is designed using artificial intelligence that saves the overall time. They offer personalised services and interact with the customers to perform basic activities (Gandomi and Haider, 2015). Big data is used to improve the revenue and profit margins of an organisation (Chen, Mao and Liu, 2014). They collect and analyse all the current and past data and then make the decisions accordingly. Big data collects the information from users and then analyse it by finding the interest and offering them opportunities (Wamba,  Akter, Edwards,  Chopin and Gnanzou,  2015).
Impact of this on internal as well as external factors
IT innovation has gained huge popularity in this recent time. This is due to the fact that young generation believe in making the activities automatic by the means of intelligent robots. They create software’s that analyses the requirements of customers (Chen and Zhang, 2014). These innovations act as a tool that is used for achieving competitiveness and business success. Various big data tools and technologies can be used to explore internal as well as external conditions. The data should be sufficient enough so that observation could be made efficiently (Wamba,  Akter, Edwards,  Chopin and Gnanzou,  2015).
Use of enterprise planning system
Enterprise planning system is a new way a planning the process in an organisation. This improves the work flow of processes and creates a user friendly experience. They remove all the redundant data by optimizing the result. This system offers transparency as the work place and also eliminates the manual work by making all the operations automatic. The innovation of enterprise planning system is with the motive of improving the overall performance (Merchant,  Goetz,  Cifuentes,  Keeney-Kennicutt and Davis, 2014).
By innovation enterprise planning software in an organisation boosts up the overall security. Also eliminates redundant processes by completing the task through automation. It supports in beating the competitors by centralizing the data and offering faster customer service (Chang, Kuo, Wu and Tzeng,  2015). It saves the time and increases the level of productivity by adapting to the changes by offering faster access.
Success factors of using enterprise planning system
Enterprise planning system uses organisational information to maximize the productivity and create a diversified tool so that automation at the work place takes place. The success factors of implementing ERP system make the quality information available. It reduces the costs and improves the process of making decisions. The management benefits are also gained as information is centralised location (Merchant,  Goetz,  Cifuentes,  Keeney-Kennicutt and Davis, 2014). The internal communication between different departments is made possible by this system; this it resolves the chances of conflicts. On the other hand, it also reduces the maintenance cost by creating flexible processes (Chang, Kuo, Wu and Tzeng,  2015). IS/IT has the potential to improve the competitive performance by analysing their demand and by offering quality service.
Impact of this on internal as well as external factors
It has impacted internally as well as externally by integrating all the functions in an organisation. It reduces the chances of error by removing the manual work and making the task automatic. It offers valuable data analysis solutions so that customers can communicate easily. Enterprise planning system helps in achieving long term goal by innovating new ideas. The task is completed automatically by removing the efforts of manual labour.  
Enterprise planning system has impacted an organisation by replacing the out dated software with ERP software (Ptak and Schragenheim, 2016). They also replace accounting as well as other system. It improves the accuracy of financial data and human resource department is managed. The major goal of using enterprise planning system is to improve the data flow across the organisation. The two major success factor of using enterprise planning system is variety and flexibility (Shen, Chen and Wang,  2016). From internal and external integration ERP system reduces cost and adds up flexibility.
Use of Virtual reality
Virtual reality is the new innovation that is a computer generated experience take place in an organisation. It helps in getting virtual feedback from the customers and helps in generating realistic decisions. It is good for security as words on digital and automatic sensor so that secure results are obtained (Marr, 2017). It is beneficial for organisation as it evaluates al the process and products before use so that bugs can easily be found. Virtual reality is advancement in technology which improves the overall efficiency.
It also supports the data analysis and forecasting team so that the trend adopted by competitors is found. Virtual reality is beneficial as it allows the business to conduct meetings from different geographical area, thus it can be said that it offers a low cost solution for communication between employees at remote location (Lorenz, Busch, Rentzos, Tscheligi, Klimant and Fröhlich, 2015).
It is observed that virtual reality is widely used in business for training and handling different situations. It allows employees to interact with each other in a multi-dimensional environment (Marr, 2017). It also offers retail experience that tracking all the processes and enabling ways to explore consumer experience. Virtual reality allows building opportunities for feedback and alteration.  It has become easy to train employees now and wider the range of business skills (Lorenz, Busch, Rentzos, Tscheligi, Klimant and Fröhlich, 2015). Virtual reality directly impact on the customer experience that helps in understanding the clients and merge the processes with artificial intelligence and big data. Thus, it can be said that virtual reality is an important step for discovering better business operations by finding the potential errors.
Success factors of using virtual reality
The reason why virtual reality has become successful is the fact of exploring the environment by gaining opportunity and engaging users. Virtual reality acts as an interaction between the assets and users. It has helped in creating brand activation by making it visible to many users. Virtual Reality offers new opportunities to marketers (Lorenz, Busch, Rentzos, Tscheligi, Klimant and Fröhlich, 2015). The primary role of promotion is to engrave a product or service to the user so that behaviour gets influenced. The experience of virtual reality is use to introduce products to new audience so that profit margins could be increased (Treleaven, et. al, 2015). It impacts many processes in the business by enhancing the performance.
Impact of this on internal as well as external factors
Virtual reality will impact the business internally as well as externally in many ways. It reduces the gap of communication by making the link efficient and also reduces manual efforts by technological innovation (Martono, et. al, 2016). It assures that meetings can be made successful by allowing different team members to communicate. The other important field of virtual reality is advertising and promotion through which benefit of the company is improved (Treleaven, et. al, 2015). It also has huge effect on the future of retail, as it allows businesses to understand consumer behaviours, trends, and product consumption patterns in different situations. The future of virtual reality is to complete the operation at affordable price.
It can be concluded that managing information system supports in making optimized decisions. In the report the various innovation related to IS/IT are listed. The success factors of those innovations and the impact has been briefly discussed. The first innovation that was discussed is internet of things that drives the business efficiently by connecting all the data and improving the utilization of resources. The other innovation is use of bid data and robotics that analyses the data and reaching to wider audience.
These approaches add up flexibility and improve the user experience. Enterprise planning system is offers transparency by eliminating the manual work and making the operations automatic. It saves the overall time and also enhances the productivity by innovating strategies so that changes could be adapted. Virtual reality is other beneficial innovation as it allows the business to conduct meetings from different geographical area, thus it can be said that it offers a low cost solution for communication between employees at remote location. It is observed that virtual reality is widely used in business for training and handling different situations.
Marr, D. (2017). The Amazing Ways Companies Use Virtual Reality For Business Success. Available from https://www.forbes.com/sites/bernardmarr/2017/07/31/the-amazing-ways-companies-use-virtual-reality-for-business-success/#96d57ab1bae9 Accessed on 01-12-2018.
Lorenz, M., Busch, M., Rentzos, L., Tscheligi, M., Klimant, P. and Fröhlich, P., 2015, March. I’m There! The influence of virtual reality and mixed reality environments combined with two different navigation methods on presence. In Virtual Reality (VR), 2015 IEEE (pp. 223-224). IEEE.
Treleaven, J., Battershill, J., Cole, D., Fadelli, C., Freestone, S., Lang, K. and Sarig-Bahat, H., 2015. Simulator sickness incidence and susceptibility during neck motion-controlled virtual reality tasks. Virtual Reality, 19(3-4), pp.267-275.
Martono, N.P., Yamaguchi, T., Maeta, T., Fujino, H., Kubota, Y., Ohwada, H. and Giovanneti, T., 2016. Clustering finger motion data from virtual reality-based training to analyze patients with mild cognitive impairment. International Journal of Software Science and Computational Intelligence (IJSSCI), 8(4), pp.29-42.
Merchant, Z., Goetz, E.T., Cifuentes, L., Keeney-Kennicutt, W. and Davis, T.J., 2014. Effectiveness of virtual reality-based instruction on students’ learning outcomes in K-12 and higher education: A meta-analysis. Computers & Education, 70, pp.29-40.
Chang, B., Kuo, C., Wu, C.H. and Tzeng, G.H., 2015. Using fuzzy analytic network process to assess the risks in enterprise resource planning system implementation. Applied Soft Computing, 28, pp.196-207.
Ptak, C.A. and Schragenheim, E., 2016. ERP: tools, techniques, and applications for integrating the supply chain. Crc Press
Shen, Y.C., Chen, P.S. and Wang, C.H., 2016. A study of enterprise resource planning (ERP) system performance measurement using the quantitative balanced scorecard approach. Computers in Industry, 75, pp.127-139.
Chang, B.R., Tsai, H.F., Chen, C.Y. and Tsai, Y.C., 2015. Assessment of in-cloud enterprise resource planning system performed in a virtual cluster. Mathematical Problems in Engineering, 2015.
Chen, M., Mao, S. and Liu, Y., 2014. Big data: A survey. Mobile networks and applications, 19(2), pp.171-209.
Gandomi, A. and Haider, M., 2015. Beyond the hype: Big data concepts, methods, and analytics. International Journal of Information Management, 35(2), pp.137-144.
Chen, C.P. and Zhang, C.Y., 2014. Data-intensive applications, challenges, techniques and technologies: A survey on Big Data. Information Sciences, 275, pp.314-347.
Wamba, S.F., Akter, S., Edwards, A., Chopin, G. and Gnanzou, D., 2015. How ‘big data’can make big impact: Findings from a systematic review and a longitudinal case study. International Journal of Production Economics, 165, pp.234-246.
Wortmann, F. and Flüchter, K., 2015. Internet of things. Business & Information Systems Engineering, 57(3), pp.221-224.
Zanella, A., Bui, N., Castellani, A., Vangelista, L. and Zorzi, M., 2014. Internet of things for smart cities. IEEE Internet of Things journal, 1(1), pp.22-32.
Whitmore, A., Agarwal, A. and Da Xu, L., 2015. The Internet of Things—A survey of topics and trends. Information Systems Frontiers, 17(2), pp.261-274.
Giaffreda, R., Vieriu, R.L., Pasher, E., Bendersky, G., Jara, A.J., Rodrigues, J.J., Dekel, E. and Mandler, B., 2015. Internet of Things, pp. 78-110.

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