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MGT4091 Integrated Business And Management In Practices
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MGT4091 Integrated Business And Management In Practices
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Course Code: MGT4091
University: University Of Glasgow
MyAssignmentHelp.com is not sponsored or endorsed by this college or university
Country: United Kingdom
Question:
Samsung battery explosion incidents that affect consumer trust in Samsung as it violated safety and well-being stakeholders. Therefore reputation was affected.
Answer:
Samsung explosions incidents
Samsung electronics evoked all of its Galaxy Note seven smartphones when they found that batteries of a number of the flagship devices exploded or caught fire.
Samsung’s Note sevens is being dragged from shelves in ten countries, comprising South Korea and the United States, just two weeks after the produce’s launch (Lopez, 2017). The president of the Samsung’s mobile industry says that clients who have already purchased Note seven will be able to exchange them for original smartphones in around two weeks. Also, the president of the Samsung Mobile industry apologized for causing problems and concern to the clients (Hollister, 2016).
Samsung confirmed to have had thirty-five cases of Note Seven explosion. There have been no cases or news concerning injuries linked to the problem (Solon, 2016). The firm said it has not established a formula to tell precisely which mobiles might endanger clients out of the two point five million Note sevens that are already sold worldwide. It projected that around twenty four out of one million units sold might have a faulty battery.
After criticizes raised online, Samsung realized that the battery cell created by one of its two battery dealers triggered the phone to explode. Koh did not mention the name of the dealer (Reuters, 2017).
Client’s report of burned mobiles stimulated Samsung to perform an additional quality controlling tests and delayed consignment of the Note sevens.
South Korean high school teacher said she had hurried to purchase the new phone, pre-ordering and then activating on August nineteen, its authorized launch date (Gilbert, 2016).
The high school teacher said that she was injured when she dashed out of bed after her phone exploded. The teacher says that she is having a second thought about purchasing a new phone specially after losing her data stored in the destroyed phone.
Reference:
Gilbert, D 2016 ‘the long –term impact of exploding Galaxy Note 7,’ international business times available at https://www.ibtimes.co.uk/samsungs-16bn-problem-long-term-impact-exploding-galaxy-note-7-1581693, vol. 2, no. 2 p 1
Hollister, S 2016 ‘here is why Samsung Note 7are catching fire’ C/net, available at https://www.cnet.com/news/why-is-samsung-galaxy-note-7-exploding-overheating, vol. 1, no. 3, p 1
Lopez, M 2017 ‘Samsung explains Note 7 Battery Explosions, and Turns Crisis into Opportunity,’ Forbes, available at https://www.forbes.com/sites/maribellopez/2017/01/22/samsung-reveals-cause-of-note-7-issue-turns-crisis-into-opportunity/#4d2f0a3024f1, vol. 4, no. 5, p 3
Reuters, 2017 ‘Samsung says battery defect caused Note 7 fires,’ ZEEBUSINESS available at https://www.zeebiz.com/technology/news-samsung-says-battery-defects-caused-note-7-fires-11196, vol. 5, no.1, p 3
Solon, O 2016 ‘Sales of Galaxy Note 7 halted as users warned to ‘turn off’,’ The Guardian, available at https://www.theguardian.com/technology/2016/oct/11/samsung-suspends-sales-galaxy-note-7-phone-warns-turn-it-off, vol. 1, no.3,p 5
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