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MGT495 Management Policy And Simulation

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MGT495 Management Policy And Simulation

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Course Code: MGT495
University: Ball State University

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Country: United States

Question:

In the world of real business, business plans can take on a variety of shapes and sizes. They may range in length from a few pages to hundreds of pages, depending on the nature of the venture. They can be filled with detailed financial and marketing data, or simply a brief sketch of financial and marketing requirements – depending on how much data are available. They can be highly structured or casual. There is no one best way to structure a business plan.
In this assignment, you should keep the business plan short: 10-15 pages of text, typed single-spaced, using 12-point font. Charts and tables are extra. You should also employ the following outline, which captures the chief elements of typical business plans:
1)Introduction and brief description of the venture
a)Introduction (e.g., “This business plan describes a proposed venture to expand Buster’s from a one-store to two-store operation.”)
b)Description of the business (“Buster’s is a small store located in the lobby of a large office building …”)
c)Business aspirations (e.g., “Ultimately, we hope to expand Buster’s so that it becomes a chain of 10-15 stores situated in downtown office buildings.”)
2)Organization of the business and key players (e.g., “Marsha Jones is owner and principal manager of Buster’s. The current store employs two people, each of whom works at the store 30 hours a week … The proposed store will be managed by Ms. Jones …”)
a)Owner(s) – role(s) and qualifications
b)Company legal structure (e.g., sole proprietorship, partnership, LLP, S-Corporation, C-corporation)
c)Management team – roles and qualifications
d)Employees – roles and qualifications
e)Contractors/vendors (as appropriate) – roles and qualifications
3)Financials
a)Anticipated operating costs of the new business (e.g., What are the anticipated expenses of operating the business in a typical month?)
b)Anticipated investment requirements to launch the new venture (e.g., furnishing facilities, inventory purchases, meeting payroll during the first six months of operation)
5)Operations
a)Location of the business
b)How the business will be operated (e.g., hours of operation, procedures to produce goods/services, special operations issues)
6)Legal and sundry issues
a)Legal and related issues that need to be addressed (e.g., Liability, intellectual property, structuring the business, commercial law issues, etc.)
b)How legal issues will be handled (e.g., in-house attorney, use of outside legal services)

Answer:

Introduction
Entrepreneurship is considered to be one of the most success-critical aspects of the business studies as well as in practice business context. The success of failure of a business primarily depends on its entrepreneurship. An efficient entrepreneurship helps the business to grow and vice-versa. However, it may also be conceived that an entrepreneur may require certain guidance while opening a new business (Barringer, 2015). Since the owner of a new business is not experienced with the operational as well as the financial viability of the business, a planning manual becomes the need of the hour for the budding entrepreneur. A business plan helps them to jot down do’s and don’ts for a new business (Getz. and Fairley, 2004).
A business plan may be defined to be the business idea documented considering all the aspects of business ranging from preparation to marketing, finance to risk mitigation and also the market competition to the management team (Jones, 2017). In short, the business plan acts as a checklist document for the owner to proceed with the execution of the business operation. Based on the initial feasibility study, the business plan is prepared which helps the entrepreneurs to undertake the strategic and operational decision. The current business plan is of opening a computer and networking service providing company (Timpka, Ekstrand and Svanström, 2006).
The intended business plan is divided into several sections and sub-sections. At the outset of the plan, the researcher provides a brief description of the venture, products and also the corporate mission and objectives for the short-term and long-term. The researcher also presents the proposed organizational structure and the stakeholders mapping in terms of suppliers, employees and management team. The researcher also proposes the legal form of the business in the section. The next section deals with the marketing part of the business. Market analysis is conducted in this section and competitive landscape is measured in the backdrop of Porters’ Five Forces Model. In addition, the overview of marketing strategies is also described through the 4Ps framework. The next part talks about the operational strategy of the business and lays down the plan as to the acquisition of premises for the business and also the details like business hours, special offering and operational process. The latter part of the plan is one of the most crucial aspects of the venture. Financial planning has been provided herein with projections, assumptions and financial feasibility analysis. In addition, the plan describes the legal issues of the business, resource planning and risk mitigation strategies and also the limitations of the plan. As a matter of caution, an exit plan has also been established. Finally, the planned landmark achievement is mapped with the corresponding time limit and milestones have been developed. Based on the overall findings, the researcher provides an overall recommendation as to the acceptability of the project. In the last, the researcher wraps up the plan by way of concluding note.
Venture Description
Organizational Overview
The name of the business is “Nerd Patrol”. The business will be engaged in providing computer and networking service. The offering will include hardware repairing and software upgrading and also annual maintenance contracts, for servicing, parts and supplies. Besides, the company will sell pen drives, spare parts like RAM, Motherboard, Circuit and all the related accessories.  
Mission and Vision and Corporate Objectives
Corporate vision of the company is to provide superior quality service at a competitive cost. The objective of the business is to become one of the toppers in the given segment in local directory’s listing. The short-term goal of the company is to achieve break-even as soon as possible and start accumulating profit and retain the same or future growth and development. On the other hand, the long-term goal will consist of tapping another regional market, expanding and opening a new branch and achieving superior customer satisfaction through brand building and value creation and hence achieve sustainability (Van der Wagen and White, 2018).
Organizational Structure & People
Legal Structure
The business will be formed in the form of LLC and John Robbins, Mary Singh, and Nabil Quresh will be promoters and directors.
Owners
AD stated earlier, John, Mary and Nabil will be the owners and they will share profit and loss equally. Moreover, each month, they will be taking salary of $5,000 each.   
Management Team
John will be looking after the operations. Mary will look into customer relationship. Nabil will be responsible for maintaining books of accounts and corporate reporting.
Employees
There will be 2 employees initially who will be taking calls and visiting clients and servicing and helping the management in their activities.
Suppliers and Vendors
The vendors will be the ones who will be providing supplies like desktops, laptops and accessories. Vendors will be selected after comparative evaluation of 3 to 5 vendors.
Marketing and Sales
Market Trends and Industry Analysis
Overview
The servicing and PC repairing market is one of the most growing markets not only in USA but also throughout the world, especially amidst the technological boom that has been continuing for last several years on a consistent basis. A research shows that the shipment of PC has witnessed a whopping increase for past few decades; from around 2,00 in 1960 to 15 million in 2003 and then 65 million per quarter in 2015 (Sena, 2018). In the year 2010, almost 550,000 people were employed in the computer servicing industries in USA with most of them engaged in Original Equipment Manufacturers (OEMs). As per IBIS World report, total revenue from computer servicing industry in the country is approximately $18 billion from almost 57,035 businesses (Ibisworld.com, 2018).  
Figure 1: US PC Repairing Market Volume:
(Statista, 2018)
The figure shows that the growth, though has been stagnant, has the potential to maintain its high volume level and hence, there remain ample opportunities for the start-ups to penetrate and succeed in terms of profit earning and growing with the market by way of competitive advantage.
Market SWOT Analysis
Strength:

One of the most advanced IT service market across the world
IT service industry in the US accounts for more than a quarter of $3.8 trillion of global IT market (Selectusa.gov, 2018). Therefore, the market is stable and saturated and hence,  steadily growth-oriented (Cronin, 1994).

Weakness:

The market does not foresee further scope for growth unless there is market disruption
Number of OEMs is less and hence all the SMEs service providers need to rely on these big brands which are the external sources. As a result, the business becomes entirely dependent on external parties on account of supplies.

Opportunity:

A job opportunity has increased by 14.6% since 2014 (Selectusa.gov, 2018)
Prioritization by Trump Administration towards AI research and hence more scope for servicing business (Selectusa.gov, 2018)
Development and adoption of IT services in SMEs has opened up lots of avenues for the service providers to reach out to a new bunch of customers

Threat:

There are more than 100,000 IT service firms in the USA out of which more than 99% are SMEs (having less than 500 employees). Hence strict competition exists (Selectusa.gov, 2018).
Growth in mobile technology has adversely affected PC servicing industry.

Competition
The market is extremely competitive and hence the newcomers may find it extremely difficult to reach a successful operation by way of traditional offering. However, the market size f huge and hence, the offering may be suited for the varying degree of consumers with strategic positioning of the offering. Porters’ Five Force Model explains the competitive landscape in brief.
Bargaining Power of Buyers
High – Since the market is extremely competitive, the buyers have lots of options to switch to other competitors. The low switching cost of the buyers makes them strong in terms of bargaining power and hence, the same is risky for the business.
Bargaining Power of Suppliers
Low – The competition among the suppliers makes them weak in bargaining with the business. The client has a number of options to decide upon the supply chain and hence, the lower switching cost of the clients makes the suppliers a weak force in the market.
The threat of New Entry
Low – The market has a number of players with the majority being small and medium (SMEs) business. Therefore, already the horizon is aggressive in terms of rivalry and hence, separately there is no threat posed by the new entrants.  
Threat of Substitution
Moderate– The market players trying to get the competitive advantage by tweaking the service offering are making the situation tougher for the new entrants to cope with the ever-changing technology market. Additionally, the advent of mobile technology has paved the way for product differentiation by way of change in service delivery.  
Competitive Rivalry
High – Because of the above-mentioned reasons, the overall market is conceived to be extremely competitive. The players are vying with each other to attain the premium position in the small segment by way of product differentiation as well as cost leadership (Pratap, 2018).
Overview of Marketing Strategies
The company will have to formulate its marketing strategies efficiently because the market is extremely competitive and the business has just been conceived to be started soon with limited financial resource and human capital. Some of the key considerations while framing the marketing strategies are listed herein:

Online vs. offline channel
Cost consideration for each channel
The effectiveness of each channel
Marketing budget
Salesforce and manpower planning
The need for research & development (R&D)

Based on these considerations, the company will plan to market its product primarily through online channels like social, media platforms and own website and blog. Facebook, with more than 2 billion users worldwide, is an effective platform to advertise own offering and paid promotion will be conducted to advertise services and products (Koch and Dikmen, 2015). Moreover, the website and blog embedded therein will get visitors from social media platforms routed therefrom and place orders. Besides, there will be low-cost approaches f physical marketing by way of distributing leaflets, handouts, leaflets in nearby localities. The company will participate yearly business fair organized by the national PC industry circle and showcase their offering. Newspaper advertisement is comparatively expensive but effective, but the same may also resort later on (Felix, Rauschnabel and Hinsch, 2017).   
Marketing Tools and Techniques
The elements of marketing strategies of the company are described through 4Ps framework as below:
Product

The business will deal with computer servicing and networking services.
The service offering will include hardware and software upgrades, hardware repairs, debugging software problems and also the dealing with network problems
The company will have annual maintenance contracts (AMC) as well for providing additional and add-on services to the customers (Tao, Cheng, Zhang and Nee, 2017)
Unique Selling Proposition (USP) – superior quality at a competitive cost

Price

The pricing will be moderate across all categories of services.
Since the market is competitive, the approach will, therefore, be the keeping the price range at a minimum level (Aydalot and Keeble, 2018)

Promotion

As stated above, both online and offline channels will be used to promote the services.
The promotional budget will be fixed after considering the proposed projected profitability.
Inauguration day will be celebrated through ribbon cutting ceremony by inviting Mayor and arrangement will be made for snacks, sweets and distribution of manuals, handouts and rate charts for the service offerings

Place

Since the business will be based in the US and the market is full of competitors, the business should use the locational benefit to leverage the customers
Localized marketing like physical distribution of handouts and manuals, business cards etc. should focus on the nearby school, colleges, offices and other places where the potential of conversion is high  

Operations
Location and Facilities
The business will be situated at one of the owners, John’s uncle’s premises in New York City. The property will be taken at a nominal rent of $100 just as a token as the uncle has confirmed that he will not be requiring money unless the business reaches to break-even. However, as a matter of good gesture, rent of $100 per month has been decided and mutually agreed upon.
Figure 2: Proposed Business Location
(Google Maps)
The map shows the exact location of the business premises in the NY City and this is near East Orange city in Essex Country, New Jersey. The office premises will be on the ground floor of a two-storied building where the uncle stays on the first floor. The ground floor covers a carpet area of 1,050 square feet which is pretty sufficient for setting up the office for the business. The office will be furnished with computers, desktops, laptops, CCTV, billing machine, landline, water filter, furniture including chairs, tables, office desks, electrical wearing, and installation etc.  
Standard Operating Practices (SOP)
The business will be started in the year 209. The inauguration date has been finalized on 1st January 2019 and the fiscal year will be April to March every year. First years accounts will be audited after completion of 15 months. The normal office hours will be 9.30 am to 5.30 pm every day excluding weekends. The timing for Saturday will be from 10.30 am to 4.30 pm. Sunday will be off. The business name will be displayed through hoarding and banner at the outside of the room. The service orders will be placed through phone or by way of a physical visit to the office. If the call is pertaining to a service of repairing, the service personnel will reach to client’s place (home or office, as the case may be). If the servicing requires the desktop or laptop to be taken out from client’s premises to the office for a detailed check-up, the same should be taken accordingly. Therefore, the office space should accommodate a separate space for assembling and de-assemble a PC set-up. Once the servicing is done and the issue is resolved, the management should raise a bill, unless it is under AMC where the servicing is pre-binding under a contract. The bill should be realized after follow-up and the service call will be closed accordingly (Baily and Bosworth, 2014).
Financials
Initial Capital Requirement

 

 

 

 

 

Initial Capital Requirement

 

 

Particulars

USD

 

 

Fixed Assets (Note-1)

15,000

 

 

Inventory (Dry Stores)

7,500

 

 

Salaries (Note-2)

35,000

 

 

Utilities (Note-3)

2,000

 

 

Initial Promotion and Marketing (Note -4)

15,000

 

 

Legal – Incorporation & Preliminary

250

 

 

Contingency & Overhead

250

 

 

Total

75,000

 

 

 

 

 

 Source of Finding: Initially the business will require $75,000 which will be financed by three owners equally at $25,000 each out of own fund.

Note-1 (Fixed Assets)

 

Particulars

USD

Computers, Desktops, Laptops

12,000

Air Conditioners

1,000

Billing Machines

400

CCTV Camera

200

Electrical Fittings

200

Sign Board & Hoarding

800

Other Fixed Assets

400

Total

15,000

 

 

Note-2 (Salaries)

 

Particulars

USD pm

3 Owners

15,000

2 Employees

20,000

Total

35,000

 

 

Note-3 (Utilities)

 

Particulars

USD pm

Rent

100

Advertising & Publicity

1,000

Electricity Charges

100

Repairs & Maintenance

100

Printing & Stationeries

200

Travel & Conveyance

300

Telephone

100

Overhead

100

Total

2,000

 

 

Note -4 (Initial Promotion and Marketing )

 

Particulars

USD

Facebook Promotion (Online)

1,000

YouTube, Instagram, Google+ (Online)

1,000

App Development, Promotion & Marketing

2,000

Leaflet, Handout Distribution

2,000

Inauguration

4,000

Total

10,000

Operational Expenses
The business will need monthly expenses of $37,000 comprising of salary, advertisement and other utilities like rent, maintenance, stationery, and traveling etc.

 

 

 

 

 

Operational Expenses

 

 

Particulars

USD

 

 

Salary

35,000

 

 

Rent

100

 

 

Advertising & Publicity

1,000

 

 

Electricity Charges

100

 

 

Repairs & Maintenance

100

 

 

Printing & Stationeries

200

 

 

Travel & Conveyance

300

 

 

Telephone

100

 

 

Overhead

100

 

 

Total

37,000

 

 

 

 

 

Purchase and Sales Budget
While framing purchase and sales budget, it has been assumed that the business will achieve 5 clients on a daily basis and the same will grow at the rate of 10% on monthly basis. Also, for the sake of simplicity and ease on calculation, it has been assumed that there is no inventory and all the sales and purchases are on cash and no credit. Also, it has been assumed that the average of all service acquisition cost is $50 per customer and average selling price per customer for each service is averaged at $200. Based on the same, total purchase and sales are computed to be $ 160,382 and $ 641,529 respectively.

Purchase Budget

Month

No. of Customers pm

Cost USD

Total USD

January’19

150

50.00

7,500

February

165

50.00

8,250

March

182

50.00

9,075

April

200

50.00

9,983

May

220

50.00

10,981

June

242

50.00

12,079

July

266

50.00

13,287

August

292

50.00

14,615

September

322

50.00

16,077

October

354

50.00

17,685

November

389

50.00

19,453

December

428

50.00

21,398

Total

3,208

 

160,382

 

 

 

 

 

Sales Forecast

Month

No. of Customers pm

Price USD

Total USD

January’19

150

200.00

30,000

February

165

200.00

33,000

March

182

200.00

36,300

April

200

200.00

39,930

May

220

200.00

43,923

June

242

200.00

48,315

July

266

200.00

53,147

August

292

200.00

58,462

September

322

200.00

64,308

October

354

200.00

70,738

November

389

200.00

77,812

December

428

200.00

85,594

Total

3,208

 

641,529

 

 

 

 

Depreciation
The fixed assets of the business are subjected to depreciation and hence the same is depreciated assuming the depreciation rate of 20% on straight-line method for five years.

Depreciation Schedule

Year

Opening Balance USD

Depreciation @ 20% USD

Closing Balance USD

1

15,000

3,000

12,000

2

12,000

3,000

9,000

3

9,000

3,000

6,000

4

6,000

3,000

3,000

5

3,000

3,000

0

Total

 

15,000

 

 

 

 

 

Projected Profit and Loss
Based on the assumptions made previously, the projected P/L shows an after-tax profit of $ 13,227 at the end of year one which increases to $ 35,970 after the end of the fifth year.

 

 

 

 

 

 

 

 

 

Projected Profit & Loss Account

 

 

Particulars

Year 1

Year 2

Year 3

Year 4

Year 5

 

 

USD

USD

USD

USD

USD

 

 

Revenue (A)

641,529

705,681

776,250

853,874

939,262

 

 

Cost of Sales (B)

160,382

176,420

194,062

213,469

234,815

 

 

Gross Profit (C=A-B)

481,146

529,261

582,187

640,406

704,446

 

 

Salary

420,000

462,000

508,200

559,020

614,922

 

 

Rent

1,200

1,320

1,452

1,597

1,757

 

 

Advertising & Publicity

12,000

13,200

14,520

15,972

17,569

 

 

Electricity Charges

1,200

1,320

1,452

1,597

1,757

 

 

Repairs & Maintenance

1,200

1,320

1,452

1,597

1,757

 

 

Printing & Stationeries

2,400

2,640

2,904

3,194

3,514

 

 

Travel & Conveyance

3,600

3,960

4,356

4,792

5,271

 

 

Telephone

1,200

1,320

1,452

1,597

1,757

 

 

Overhead

1,200

1,320

1,452

1,597

1,757

 

 

Initial Marketing

15,000

0

0

0

0

 

 

Legal – Incorporation

250

0

0

0

0

 

 

Depreciation

3,000

3,000

3,000

3,000

3,000

 

 

Total (D)

462,250

491,400

540,240

593,964

653,060

 

 

Net Profit before Tax (E=C-D)

18,896

37,861

41,947

46,442

51,386

 

 

Tax @ 30%

5,669

11,358

12,584

13,933

15,416

 

 

Retained Earnings

13,227

26,503

29,363

32,509

35,970

 

 

 

 

 

 

 

 

 

Projected Balance Sheet
The projected balance sheet shows total asset position of $88,227 after Year 1 and $212,573 after Year 5. Such a significant increase is primarily attributable to the sufficient accumulation of cash by the business.

 

 

 

 

 

 

 

 

 

Projected Balance Sheet

 

 

Particulars

Year 1

Year 2

Year 3

Year 4

Year 5

 

 

USD

USD

USD

USD

USD

 

 

Assets

 

 

 

 

 

 

 

Fixed Assets

12,000

9,000

6,000

3,000

0

 

 

Cash

76,227

105,730

138,093

173,602

212,573

 

 

Total

88,227

114,730

144,093

176,602

212,573

 

 

Liabilities

 

 

 

 

 

 

 

Capital

75,000

88,227

114,730

144,093

176,602

 

 

Retained Earnings

13,227

26,503

29,363

32,509

35,970

 

 

Total

88,227

114,730

144,093

176,602

212,573

 

 

 

 

 

 

 

 

 

Ratio Analysis
The GP ratio is calculated to be 75% throughout and net margin steadily increased from 3% to 5% in a span of five years. Asset utilization has been exceptionally well as the asset turnover ratio has increased from 53 to 284.
Break-even Point
The calculation shows that the company is going to achieve break-even within two years.

 

 

 

 

 

Break Even Point

 

 

Particulars

Amount

 

 

USD

 

 

Revenue per unit (A)

200.00

 

 

Monthly Operational Expenses

37,000

 

 

Total Products sold pa

3,208

 

 

Average Products sold pm

267

 

 

Average Operational Expenses per unit

138.42

 

 

Cost of Sales per unit

50.00

 

 

Total Variable Cost per unit (B)

188.42

 

 

Contribution per unit (A-B)

11.58

 

 

Fixed Cost

75,000

 

 

Break Even Point (in units)

6,476

 

 

BEP may be achieved in less than 2 years assuming 10% growth p.m. in sales.

 

 

 

 

 

 

 

 

 

Legal and Sundry Considerations
Incorporation Issues
The business will be formed in the form of “company” or “LLC” (limited liability company). accordingly, necessary registration and licensing will be done. Moreover, the tax-related licensing (like GST) should also be performed. After incorporation, the trade license will also be required for carrying out the business.
Elements of Other Legal Issues
Once the business starts running, yearly renewal of the licenses will have to be made. Besides, the company will have to file its annual tax return by paying the required tax liability to the Government. Such compliance is necessary on annual basis. Besides, the books of accounts should be prepared and financial statements should be audited compulsorily by an external statutory auditor on a yearly basis (Leon, 2014).
Resolution of Other Legal Issues
Mary has a friend who happens to be CPA and he will do all the needful starting from the incorporation of the company to GST registration and trade licensing and also the year-end compliance. Also, Nabil’s cousin is a lawyer and hence, necessary devices may be taken from him as well.   
Resource Planning and Risk Mitigation
The business will require different types of resources all of which carries a separate risk element in them. The management should, therefore, have a concise resource planning as to how to acquire and use them in the business and also how the risks embedded may be mitigated and managed.   
Financial Resources – The business, as stated earlier, will require a substantial amount of initial capital for start-up and working capital for subsequent operations and routine activities. However, there remains a financial risk of profit level, not being achieved as expected. If the profit is not sufficient or planned, the same may significantly hamper the owner group’s requirement of return on their investment (Ward, 2016). However, since the business is not financed through debt, the chance of insolvency risk arising out of interest payment obligations may be nullified.
Human Resources – The business will employ resources for the purpose of business activities. Though there will be direct supervision of the owner groups, the execution will be performed by the employees. However, there remains the risk of attrition and employees leaving the organization and hampering the workflow. It may so happen that the staffs have left the organization just after receiving a big AMC offer for a bulk number of computers in an office. The risk, therefore, in this case, will be related to non-flexibility in terms of operations. However, since the owner group consists of three persons, it may not be hampering the workflow because owners may get physically involved and get the job done (Burns, 2016).
Technological Resources – The business will require several technological resources like computers, desktops, laptops, CCTV, billing machine, landline, water filter, furniture including chairs, tables, office desks, electrical wearing, and installation etc. These computers and related assets will be subjected to technological risks and hence all the data should be backed up on a regular basis. Similarly, the business will secure its data through the installation of anti-virus programs within all systems of the office (Bryson, 2018).  
Challenges and Limitations
Implementation of a business plan is certainly a challenging task. Since this is a new business, there will be certain challenges which may not be captured in the plan at the very first place. Therefore, it becomes on the owners as to how they handle the unforeseen circumstances and unwanted situations in the business (McKenzie, 2015). In addition, the owners’ lack of business acumen may not be substituted by way of designing an effective business plan. Furthermore, change in the market and any regulations brought up by the Government impacting the business operations may affect the business plan. Moreover, the financial assumptions made while making the projections may not hold true in reality (McKeever, 2016). Therefore, it may be noted that the business plan should not be relied upon as an authentic document for the owners. The owner should refer the plan n his strategic decision making and plan should be treated just as an aid to the decision-making process (Argenti, 2018).
Exit Plan
It may so happen that the business does not run and the owners have to shut down the operation after saying one or two or even five years. In such case, it is important to have an exit plan in place so that all the assets and liabilities of the then business may accordingly be disposed of and liquidated and proceeds, if any, may be shared among the owners at the pre-agreed ratio. However, the same will be documented in the memorandum of the association and article of association of the company and other related documents (McDonald and Wilson, 2016). But, if the business cannot perform well and the owners’ money gets lost because of non-profit of the organization for past 6 months or one year in such a case, the exit plan should be built accordingly so that the amount invested may be recouped at least. John’s uncle has given him a total of $50,000 for his future, under a will, which may be kept aside in the bank, in the form of investment and the same has been mutually decided to be utilized in case of an unexpected shutdown. The investment, to date, will fetch interest in the bank and accumulate gradually.
Milestone and Timetable
The table below shows some of the key milestones that the owner groups have planned to achieve within the given deadline.

Date

Target

1st January 2019

Inauguration

1st January 2020

First 100 customers + Break-even

1st January 2020

First 200 customers + Accumulated profit of $1,000

1st January 2021

Accumulated profit of $5,000 + Additional recruitment (2)

1st January 2022

Accumulated profit of $15,000 + Additional recruitment (5)

1st January 2023

Opening a branch and expansion

The table may not be exhaustive but gives an overall growth idea and planning components for the management in terms of their attitude towards the future of the business. The milestone and timetable may be developed afterwards based on subsequent findings.  
Recommendation
Based on the discussion and analysis performed in the preceding sections of the report, it may be noted that the business has been expected to run well in forthcoming years. Once the business is started, the customers will start coming if the product USP holds true in the market. Since the PC servicing and repairing business is predominantly based on customer’s choice and preferences of servicing perception, the business should adopt the changing landscape of customer’s demand and preferences quickly in order to be at the top of change adoption and market disruption with innovative thinking (Trevino and Nelson, 2016). Also, the financial study shows strong profitability and liquidity. Therefore, it is recommended to start the business.
Conclusion
A business plan provides a conceptual framework regarding opening a new business. The way an owner of a new business may not be replaced by an efficiently prepared business plan, similarly, the well-designed business plan may not substitute the entrepreneur. Both the entrepreneur and business are important and plan should be viewed as decision-making aid to support the entrepreneurship (McKenzie, 2015). Finally, it may be concluded that an exhaustive and detailed business plan may significantly contribute towards the corporate goal of achievement of sustainability in the long-run in most time and cost efficient manner (Green, 2001).
References
Argenti, J., (2018). Practical corporate planning. Routledge.
Aydalot, P. and Keeble, D., (2018). High technology industry and innovative environments: the European experience. Routledge.
Baily, M.N. and Bosworth, B.P., (2014). US manufacturing: Understanding its past and its potential future. Journal of Economic Perspectives, 28(1), pp.3-26.
Barringer, B.R., 2015. Entrepreneurship: Successfully launching new ventures. Pearson Education India.
Bryson, J.M., (2018). Strategic planning for public and nonprofit organizations: A guide to strengthening and sustaining organizational achievement. John Wiley & Sons.
Burns, P., (2016). Entrepreneurship and small business. Palgrave Macmillan Limited.
Cronin, M.J., (1994). Doing business on the Internet: how the electronic highway is transforming American companies. New York: Van Nostrand Reinhold.
Felix, R., Rauschnabel, P.A. and Hinsch, C., (2017). Elements of strategic social media marketing: A holistic framework. Journal of Business Research, 70, pp.118-126.
Getz, D. and Fairley, S. (2004). Media management at sport events for destination promotion: Case studies and concepts. Event Management, 8(3), pp.127-139.
Green, B.C. (2001). Leveraging subculture and identity to promote sport events. Sport Management Review, 4(1), pp.1-19.
Ibisworld.com. (2018). Electronic & Computer Repair Services in the US. Industry Market Research Reports, Trends, Statistics, Data, Forecasts. [online] Available at: https://www.ibisworld.com/industry-trends/market-research-reports/other-services-except-public-administration/repair-maintenance/electronic-computer-repair-services.html [Accessed 14 Dec. 2018].
Jones, M.L. (2017). Sustainable event management: A practical guide. Routledge.
Koch, S. and Dikmen, A., (2015). Does Successful Social Media Marketing Affect Brand Value?: An Empirical Investigation. Journal of Electronic Commerce in Organizations (JECO), 13(1), pp.15-26.
Leon, A., (2014). Enterprise resource planning. McGraw-Hill Education.
McDonald, M. and Wilson, H., (2016). Marketing Plans: How to prepare them, how to profit from them. John Wiley & Sons.
McKeever, M., (2016). How to write a business plan. Nolo.
McKenzie, D., (2015). Identifying and spurring high-growth entrepreneurship: experimental evidence from a business plan competition. The World Bank.
Pratap, A. (2018). Five Forces Analysis of PC Industry. [online] cheshnotes. Available at: https://www.cheshnotes.com/2017/10/five-forces-analysis-pc-industry/ [Accessed 14 Dec. 2018].
Selectusa.gov. (2018). Software & IT Services Industry Spotlight | SelectUSA.gov. [online] Available at: https://www.selectusa.gov/software-and-information-technology-services-industry-united-states [Accessed 14 Dec. 2018].
Sena, M. (2018). Computer Services Industry Analysis 2018 – Cost & Trends. [online] Franchisehelp.com. Available at: https://www.franchisehelp.com/industry-reports/computer-services-industry-analysis-2018-cost-trends [Accessed 14 Dec. 2018].
Statista. (2018). Forecast: computer and office machine repair and maintenance revenue the United States 2020 | Statistic. [online] Available at: https://www.statista.com/forecasts/409845/united-states-computer-and-office-machine-repair-and-maintenance-revenue-forecast-naics-811212 [Accessed 14 Dec. 2018].
Tao, F., Cheng, Y., Zhang, L. and Nee, A.Y., (2017). Advanced manufacturing systems: socialization characteristics and trends. Journal of Intelligent Manufacturing, 28(5), pp.1079-1094.
Timpka, T., Ekstrand, J. and Svanström, L., (2006). From sports injury prevention to safety promotion in sports. Sports Medicine, 36(9), pp.733-745.
Trevino, L.K. and Nelson, K.A., (2016). Managing business ethics: Straight talk about how to do it right. John Wiley & Sons.
Van der Wagen, L. and White, L. (2018). Event management: For tourism, cultural, business and sporting events. Cengage AU.
Ward, J., (2016). Keeping the family business healthy: How to plan for continuing growth, profitability, and family leadership. Springer.

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