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MIS501 Management Information Systems
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MIS501 Management Information Systems
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Course Code: MIS501
University: Swiss Business School
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Country: Switzerland
Questions
Part A:
1 a). A friend of yours approached you to provide some suggestions on how to make a local sandwich shop, more efficient. Firstly, describe at least three sandwich shop business processes. Can any of these processes be better coordinated through the use of information systems?
b) Acomprehensive CRM system comprises three primary Explain.
2. Information content misuse can create moral and ethical dilemmas that people are likely to face in the workplace. Information ethics govern the ethical and moral issues arising from the development and use of information technologies, as well as the creation, collection, duplication, distribution, and processing of information itself (with or without the aid of computer technologies. Answer the following questions:
a) Organizationsshould implement certain e-policies to protect Discuss.
b) Authentication technologies that can be used to prevent hackers from gaining access to organizational systems. Discuss.
3. a. Cloud computing has certain essential characteristics. Explain.
b. Cloudcomputing may have some Discuss at least two drawbacks using examples where appropriate.
4. a) Analyse the relationships represented by the illustration below and determinewhether the statement/s represented in the table below are true account of such Circle ‘Yes’ or ‘No’ where applicable for each item below:
Circle ‘Yes’ or ‘No’ where applicable for each item below:
YES
NO
The services a firm is capable of providing to its customers, suppliers, and employees are a direct function of its MIS infrastructure.
YES
NO
The only service that will be affected by the quality of the MIS infrastructure is the service provided to customers.
YES
NO
Ideally, this infrastructure should support the firm’s business and information systems strategy.
YES
NO
This infrastructure should support the firm’s information systems strategy, regardless of the business strategy.
YES
NO
The above illustration focusses more than anything else on the relationship between Business Strategy and IT strategy.
YES
NO
The above illustration represents the centrality of MIS infrastructure and services to the achievement of firm success.
YES
NO
Amazon is routinely sited as the most popular online shopping site. The main reason for this is that Amazon has been in this business more than
any other businesses.
YES
NO
Ultimately, what the firm delivers to customers, its quality, is a direct function of the power of its infrastructure.
YES
NO
New information technologies have a powerful impact on business and IT strategies, as well as the services that can be provided to customers.
b. Indicate,with justification, the type of information system that produces the report below.
5. a) Circle ‘Yes’ or ‘No’ the main information systems’ activities.
Yes
No
information
Yes
No
research
Yes
No
analysis
Yes
No
data
Yes
No
input
Yes
No
technology
Yes
No
organisation
Yes
No
output
Yes
No
management
Yes
No
processing
b. Whattype of information system is represented by the illustration below? Why? What organisational level is it used for?
6. A manufacturer of budget products is having difficulty preparing for future growth. The only information system used is an old accounting system mainly using spreadsheets. The company has one manufacturing plant located in Al-Ain; and three warehouses, in Al-Ain, Dubai, and Abu Dhabi. The sales force is national, and it purchases about a third of its parts and materials from a single overseas supplier. You have been hired to recommend the information systems it should implement in order to maintain its competitive edge. However, there is not enough money for a full-blown, cross-functional enterprise application, and you will need to limit the first step to a single functional area. Rank your choices of information systems, with justification. Use the table below to explain your order of choice/s.
Your order of Choice/s of Information Systems
Justific
ation/s
Application & Case Study Questions
Part B:
Answer ALL the following questions. You must read thoroughly the compiled article below, then answer ALL the following questions. You may also consult your study material and explore the Web where applicable/required.
Introduction to Information Systems
An information system is a set of interrelated components that work together to collect, process, store, and disseminate information to support decision making, coordination, control, analysis, and visualization in an organization. In addition to supporting decision making, information systems may also help managers and workers analyze problems, visualize complex subjects, and create new products. Wireless communications, including computers and mobile hand-held computing devices, are keeping managers, employees, customers, suppliers, and business partners connected in every way possible. Email, online conferencing, the web, and the Internet, are providing new and diverse lines of communication for all businesses, large and small. Through increased communication channels and decreased costs of the communications, customers are demanding more of businesses in terms of service and product, at lower costs. E-commerce is changing the way businesses must attract and respond to customers.
Information systems automate manual business processes and make an organization more efficient. Data and information are available to a wider range of decision-makers more quickly when information systems are used to change the flow of information. Tasks can be performed simultaneously rather than sequentially, speeding up the completion of business processes. Information systems can also drive new business models that perhaps wouldn’t be possible without the technology. The Internet and World Wide Web have had a tremendous impact on the role that information systems play in organizations. These two tools are responsible for the increased connectivity and collaboration within and outside the organization. The Internet, World Wide Web, and other technologies have led to the redesign and reshaping of organizations. They have helped transform the organization’s structure, scope of operations, reporting and control mechanisms, work practices, work flows, and products and services. Further, three information system trends that are influencing the way businesses interact with employees, customers, suppliers, and business partners include emerging mobile digital platforms, the growth of online software-as-a-service, and the growth of cloud computing.
Digital firm have many characteristics. Some of which are: Significant business relationships with customers, suppliers, and employees are digitally enabled and mediated. Core business processes are accomplished through digital networks spanning the entire organization or linking multiple organizations. Key corporate assets—intellectual property, core competencies, and financial and human assets—are managed through digital means. They sense and respond to their environments far more rapidly than traditional firms. They offer extraordinary opportunities for more flexible global organization and management, practicing time-shifting and space-shifting. Having said that, there are of course some challenges as well as opportunities of globalization. Customers no longer need to rely on local businesses for products and services. They can shop 24/7 for virtually anything and have it delivered to their door or desktop. Companies can operate 24/7 from any geographic location around the world.
Jobs can just as easily move across the state or across the ocean. Employees must continually develop high-level skills through education and on-the-job experience that cannot be outsourced. Businesses must avoid markets for goods and serves that can be produced offshore much more cheaply. The emergence of the Internet into a full-blown international communications system has drastically reduced the costs of operating and transacting business on a global scale.
There are several strategic objectives of information systems that include: Operational excellence – businesses use information systems to improve efficiency and achieve higher profitability. New products, services, and business models – information systems allow companies to create new products and services and even new business models (example – online music streaming). Customer and supplier intimacy – information systems allow businesses to know their customers better, and customers respond by purchasing more. Improved decision making – information systems allow companies to make better decisions using better information. Competitive advantage – information systems help companies outperform their competitors. Survival – information systems are necessities for doing business, and companies could not survive without them.
a. Describehow information systems have changed the way businesses operate and their products and services
b. Identify three major new information system trends. Explain how the Internet and theWorld Wide Web are related to the other technology components of information.
c. Listand briefly describe the six strategic business objectives of information system .
d. United Parcel Service Inc. (UPS), is a global company with one of the most recognisedand admired brands in the world, using information systems, access to global resources, and an integrated network of physical, technological, and human assets. Discuss UPS embracement of sustainable technologies and the benefits of doing .
e. ApplyPorter’s Five Forces analytical framework to Your answer should include critical elements and supported with evidence/ justification.
Answers
Part A:
1. CRM stands for customer relationship management. This is very much necessary to understand and take measures that will effectively manage the customer lifecycle. Customer relationship management follows an approach that ensures managing the company’s interaction with its potential customer and current customer. The customer’s data is being collected with the help of data analysis. The CRM helps to manage the process and this process is controlled by the people of sales department within the organization and this should be considered as the main tool. The three components of Customer relationship management are:
Marketing automation: It is very much necessary to understand the marketing automation. This includes taking responsibility related to managing the agents related to marketing so that they can invest their time in a better work. In order to have a good marketing software , the key features that will help in making good marketing software’s includes lead analytics and reporting, collaborative tools that involves task allocation and reporting. This also includes delivering full automated email for marketing starting from creation to execution.
Sales force automation: the sale force automation includes managing the opportunity, so that prospects can be tracked from all over the sales territories. Quote generation is also being done for creating the order. This is also used to manage the incentive so that the commissions can be calculated.
Providing customer services: it is very much necessary to understand the relationship between the customer and this should be done so that it can generate a better way of understanding with the customers. This is very much necessary to resolve the issue. This is necessary to allow the customers to manage better way of case management and great way will allow them to improve the services provided towards the customers, the customers can respond effectively, tracking can be done easily and the materials can be incurred against the cases.
2. a) There are several e policies that will help in protecting the information within the organization. These e policies needs to cover all the aspects so that the data stored within the organization can be kept secured and protected. There is a need to safeguard the information associated with online transactions, thus an organization needs a set of policies that will maintain the privacy while performing electronic transfers. This includes maintaining the privacy of customer data, code of conduct and business procedures. It is the responsibility of e-policy to outline all the features and working of the organization (McPherson and Pincus 2017). This also set rules and policies in which way the organization are allowed to collect information and in what amount. The e-policies in protecting the information includes:
Electronic transaction laws: this helps in protecting the transaction that is taking place electronically. This is very necessary to ensure that the transaction done is secured.
Policies involving use of IT systems: this involves setting rules that enables the users with laws of using and accessing the IT data and information’s. This also involves backing up data protection. This includes policies that defines the behaviour of employees and contractors (Valacich and Schneider 2015).
IT risk management and business continuity plan: this ensures that the organization have been identified all the risks that are likely to come with IT data and systems. This risk management will help in managing the risk that are likely to affect the IT Data and systems.
b. Authentication technology are used to protect the server from unauthorized access. This involves comparing the present credentials given by the user to the already existing ones. The users gets permission only once the user is being verified as authenticate one. In order to authenticating the system. The organization needs to implement passwords for ever system, using of smart card, using fingerprint or biometric method. There are two types of authentication available these are single factor authentication, two factor authentication, multi factor authentication, strong authentication, continuous authentication and digital authentication. The firewall will help in improving and protecting the information from unauthorized users and also saves the important data from hackers. This process will help in protecting the system from hackers and will improve the security provided to the users.
3.a) The essential characteristics offered by cloud computing are on demand self-service. The customer can choose cloud architecture as per their need and can pay only for the resources they are using. The main features of cloud computing includes filer versioning , automatic synchronization, the cloud server allows viewing and editing the file from cloud , security and file encryption is provided by the cloud to their customer (Laudon and Laudon 2016). The storage provided by the cloud to their customer are flexible and at an affordable price. Cloud architecture also provides reliable tech support. Cloud computing also offers better privacy and security services.
This essential characteristics includes:
On demand self-service: consumer are allowed to choose their server time and network storage and this does not requires human interaction.
Resource pooling: the computing resources are being used to provide multiple customers at a time even after having different physical level and virtual resources.
b) Disadvantages offered by cloud computing are , Firstly as the controls are in the hands of cloud provider. Thus, this becomes difficult for the user to know about the exact working. Secondly, the cloud server is vulnerable to attacks (Galliers and Leidner 2014). This is because all the components are online and thus it has the capability to expose all the details on the internet. This will lead to leak in public data. This will also lead to a rising issues related to security. Moreover the control offered is in limited quantity and does not offers much flexibility.
Yes
The services a firm is capable of providing to its customers, suppliers, and employees are a direct function of its MIS infrastructure.
No
The only service that will be affected by the quality of the MIS infrastructure is the service provided to customers.
Yes
Ideally, this infrastructure should support the firm’s business and information systems strategy.
No
This infrastructure should support the firm’s information systems strategy, regardless of the business strategy.
Yes
The above illustration focusses more than anything else on the relationship between Business Strategy and IT strategy.
Yes
The above illustration represents the centrality of MIS infrastructure and services to the achievement of firm success.
Yes
Amazon is routinely sited as the most popular online shopping site. The main reason for this is that Amazon has been in this business more than any other businesses.
Yes
Ultimately, what the firm delivers to customers, its quality, is a direct function of the power of its infrastructure.
Yes
New information technologies have a powerful impact on business and IT strategies, as well as the services that can be provided to customers.
b. this information system is based on the inventory management system. The inventory management system is being used to calculate the product details accurately (Reix et al 2016). As the table contains product description thus it is stated as the information system is following inventory management system.
5. Yes information
Yes research
Yes analysis
Yes data
Yes input
Yes technology
Yes organization
Yes output
Yes management
Yes processing
b. The type of information used in the diagram is payroll payment system. This is being used to manage and analyse the payments within the organization. This is also used to check the employee details and this helps in mainlining the government documents (Dobbs 2014). The organization level in which this system is used is the management level.
IS Type
Justification
Organization level
Transaction processing system
Transaction is taking place within the payroll payment system
Technical level
Management information system
The whole payroll payment system is based on management information system as the information’s are being managed in these level.
Management level
6.
Your order of choices of information systems
justifications
Inventory management system
This will help in defining the products
Payroll management system
For managing the payroll
Artificial intelligence techniques in business
This will help the organization to manage things quickly
Decision support system
This will help in taking right decision on time
Part B:
a. With the implementation of information system the sharing capability of the organisation has increased (Zhao, et al 2016). The information system helps in marinating database easily and in an organized manner. The main objectives offered by information system are operational excellence, flexibility, scalability and useful data. Moreover the information system helps in improving the efficiency and helps in achieving higher profitability (Kerzner and Kerzner 2017). With the implementation of new products, business models and services the information system allows the business to avail and launch innovative products. This helps in increasing the profit and also improves the relation between customer and supplier.
b. The three information system trends influencing business interact with employees, customers, suppliers and business with employees, customers, suppliers and also includes business partners. With the help of internet and World Wide Web the components of information system can be used in a better way. With the help of information system one can store and manage a data more properly (Mathooko and Ogutu 2015).
c. The six strategic business objectives are as follows:
Operational excellence
New products, services and business models
Customer and supplier intimacy
Improved decision making
Competitive advantage
Survival
d. With the implementation of UPS, the sustainability benefit offered are:
Improved brand image and competitive advantage
Increase in the productivity and reduce in the costs
The waste can also be reduced
Attracting employees and investors
e. Porter’s five forces is used to analyse the framework of UPS (Burns and Dewhurst 2016). The five forces of porters are as follows:
Threat from new entrants: the organization needs to understand the threats of new comers within the organization.
Bargaining power of suppliers: the bargaining power of UPS also gets effected and this will also affect the suppliers.
Threat from substitute products: their always exist threat from the similar products produced by different organisation and it becomes necessary to develop features that will help in gaining profit.
Rivalry among the existing players: the organization needs to determine the rivalry among the other business groups.
References
Burns, P. and Dewhurst, J. eds., 2016. Small business and entrepreneurship. Macmillan International Higher Education.
E. Dobbs, M., 2014. Guidelines for applying Porter’s five forces framework: a set of industry analysis templates. Competitiveness Review, 24(1), pp.32-45.
Galliers, R.D. and Leidner, D.E., 2014. Strategic information management: challenges and strategies in managing information systems. Routledge.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons.
Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education India.
Mathooko, F.M. and Ogutu, M., 2015. Porter’s five competitive forces framework and other factors that influence the choice of response strategies adopted by public universities in Kenya. International Journal of Educational Management, 29(3), pp.334-354.
McPherson, R.A. and Pincus, M.R., 2017. Henry’s Clinical Diagnosis and Management by Laboratory Methods E-Book. Elsevier Health Sciences.
Miller, R.T. and Pessoa, S., 2016. Role and genre expectations in undergraduate case analysis in Information Systems. English for Specific Purposes, 44, pp.43-56.
Reix, R., Fallery, B., Kalika, M. and Rowe, F., 2016. Systèmes d’information et management. Vuibert.
Safa, M., Shahi, A., Haas, C.T., Fiander-McCann, D., Safa, M., Hipel, K. and MacGillivray, S., 2015. Competitive intelligence (CI) for evaluation of construction contractors. Automation in Construction, 59, pp.149-157.
Valacich, J. and Schneider, C., 2015. Information Systems Today: Managing in a Digital World Plus MyMISLab with Pearson eText–Access Card Package. Prentice Hall Press.
Zhao, Z.Y., Zuo, J., Wu, P.H., Yan, H. and Zillante, G., 2016. Competitiveness assessment of the biomass power generation industry in China: A five forces model study. Renewable Energy, 89, pp.144-153.
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