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TECHCOMM 7022 Creativity And Innovation

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TECHCOMM 7022 Creativity And Innovation

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Course Code: TECHCOMM 7022
University: The University Of Adelaide

MyAssignmentHelp.com is not sponsored or endorsed by this college or university

Country: Australia

Question:

Problem statement:
Fixed working hours versus Flexible working hours (Call Centre) .

Introduction of the problem

Define the problem
How this has impacted the working industry

Solution

Mind mapping – Elaborate & please draw the mind map
Brain storming – Elaborate & please provide example/solution
Lateral thinking – Elaborate & create figure for example

Ideas to outcome

IPPCO
What are the best ideas we can implement

Answer:

Mind Map:

Brainstorming:

Issue

Example problem

Solution

Meeting allocation

Some employees are with different shift cannot able to participate in the meeting

Before conducting meeting all the potential employees will be informed to present in that particular time.

Motivation

Reword and recognition process can be hamper due to poor monitoring and reporting system

The monitoring system will be conducted on the overlapping time when the maximum amount of employees will be present

Risk management

All employees can be fallen in same hazardous condition

Some employees with specific exception will be allowed to take flexible shift with proper and authentic evidence

Communication issues

All other employees who are not present in a particular situation can create misinterpretation of same information unintentionally

Essential departments including facilities, sales, consumer helpline will not be approved for flexible shift time

Traffic and distance issue

Some employees are unable to come due to traffic scheduling and long distance from residential place

Exceptional individual will be allowed to take flexible shift with proper and authentic evidence

Time management

Employee preference can improve the time management when not even all employees of same project are present at a time.

Department like Human Resource, Marketing and promotion, Operation Management will be allowed to approve flexible shift for their members.

Emergency Support

For Emergency support flexible shift will narrow down the possibility to engage more workforce for boosting productivity

The flexible shift system can be changed in case of any emergency and the workforce should be always prepare for this

Lateral Thinking:

Reflection
Participation in the team project has enhanced both my theoretical as well as communicational skills. Being a team member, I learned to actively collaborate with my team mates in order to complete the project successfully. I understood that working as team enhances the capacity to collaborate and thus allow brainstorming. As a result of this, more innovative ideas are developed that eventually enhances the productivity of the team. While creating the mind map I understood how flexible and clear a issue becomes after it has been put together in a mind map. Secondly, I understood that group project has better capacity to solve complex issues like the above mentioned one compared to individual project. This is because, when several individuals with different types of skills, background as well as experiences work together, a single scenario can be visualized from different angles. Therefore, others in a team can help you see things from a different angle.  Before participating in the team project, I had the opinion that fixed working hours are always better than flexible working hours. After joining the team project, I learned to see things from the opponent’s points of view.
I understood that both flexible as well as fixed working hours posses their own merits and demerits. Hence, organizations should opt for both the procedures in order to get best result. I understood that it depends completely on the job profile that which one of the above discussed working hours will be best suited for the employees. The brainstorming has enhanced my creative thinking. Not only that I understood that it has the potential to encourage the view point of each and every team member. Thus, team project has helped to develop a better understanding of the research issue. Another benefit of team project as been evidenced by me is that it has enhanced my decision making capability. Earlier, I used to make decision on the basis of my knowledge without conducting research on the topic of the issue. This deliberate decision making does posses several negative consequences. It has been decided through group opinion that departments like Human Resource, Marketing and promotion, Operation Management will be allowed to approve flexible shift for their members. It has been also decided that the flexible shift system can be changed in case of any emergency and the workforce should be always prepare for this.
While the above discussed important are associated with quality of team thinking and collaboration, the material learnt over the semester has been highly beneficial for my personal development. For instance, the brainstorming has enhanced my creative thinking. Not only that I understood that it has the potential to encourage the view point of each and every team member. Thirdly, Brainstorming is not difficult to comprehend; rather it’s a quick and easy class activity.  Similarly while creating the mind map I understood how flexible and clear an issue becomes after it has been put together in a mind map. I understood that group project has better capacity to solve complex issues like the above mentioned one compared to individual project. All these lesson have enhanced my creativity and knowledge to a great extent and will be highly beneficial for my future professional development

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