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Tunstall Tele-Health Solution: Health Care Services

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Tunstall Tele-Health Solution: Health Care Services

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Discuss about the Report for Tunstall Tele-Health Solution of Health Care Services.

Tele-health is the set of processes and mediums to enable patients to receive health care services from a remote location rather than the traditional methods of timely visits to the health care unit. Tunstall tele-health also provides the health related services to the patients on a remote basis (“ICP telehealth solution”, 2016). The solution that has been designed for Tunstall tele-health records the vital health signs of the patients for monitoring and remote health check-ups.
Problem Statement

The problem of

·         Simple interaction and communication between the senior citizens of regional, rural and remote areas of central NSW and the health care professional or representative
·         Coming up with an alternate solution to the mandatory visits for health check-ups and monitoring
·         Keeping a track of the vital health signs


·         Patients belonging to the older age group
·         Health care fraternity

the impact of which is

·         Difficulties and issues that come up for the patients in availing the health care services

a successful solution will be

beneficial for the health care professionals and patients

Product Position Statement


Patients especially belonging to older age group


can avail health care services through the medium cloud based mobile application

The Tele-health solution

is a health care mobile based solution


will provide remote health services and solutions


traditional practices in health care

Our Product

will allow quicker, reliable and always available health services

Stakeholder Descriptions





Project Manager

To provide project plan and review the activities along with resource allocation


Development Head

To develop the cloud based health solution


Network Engineer

To set up a network to implement the solution for users


Group of users – Patients

To use the health solution by the patients

User Environment
The product will be developed in the development environment and will be released in the production environment.
The entire task will be completed in duration of 3 months which will include the stages of Planning, Design & Development, Implementation and Release.
The project budget and the training manuals to be made available for the users might emerge as the constraints during the project.
The application must be integrated with the network at the user end and the database for data storage.
Product Overview

Product Perspective

The scope of the product is based on the development of the cloud based mobile health solution for patients with attractive capabilities and benefits of the tele-health for Tunstall (courses.missouristate.edu, 2016).
Assumptions and Dependencies
The project will be completed in the defined schedule and in the estimated budget.
The equipment for developing the solution will be available with the team.
Needs and Features
The apt solution to solve the problem as stated above is to develop a cloud based mobile application that will allow the tablet computer interaction and will also overcome the need to visit the health care unit on a time to time basis. Following are the capabilities that will be offered by the solution.




Planned Release

Ability to keep a track of the vital health signs


The solution will welcome the member of the health plan and will ask him/her to login to the application by entering a unique id and password combination. The home page will display various basic health checks and will ask the user to enter the health related information such as weight, pulse rate, blood pressure, and height that will get recorded in the system (Dixon, Hooks, & McGowan, 2016).

Release 1

Ability to alert the health care professional in case of emergency or abnormality


Every health sign or record has a set limit or a range in the language of medical world. If the particular sign does not fall in between the range or crosses the limit, then the solution will send an alert to the health care professional with the details of the patient.

Release 1

Ability to have face-to-face conversation with the health care professional


The feature of video conferencing will allow the patients to have a conversation with the designated medical expert to receive the medical advice.

Release 1

Ability to view the medical feedback


As soon as the patient will save the basic health signs, a report will be generated for him/her to view then and there. A detailed report provided by the health care expert will also be made available on the portal containing the reviews and comments.

Release 1

Ability to keep the medical data safe and secure


The solution will be backed by secure data storage to maintain the confidentiality, integrity and privacy of the personal health information of the patients (Webroot, 2016).

Release 1

Alternatives and Competition
There are a number of health care solutions for tele-health services and remote monitoring that are available in the market at present. It is necessary for the Tunstall tele-health solution to fulfill the following:
It will enable the patients to receive superior quality health care services at their respective home locations without any trouble to visit the medical centres (Hjelm, 2016).
The solution will also enable the medical centres and health care units to avoid the space requirements as these services can be provided by the health care professionals from any of the location.
These services can be availed by the customer at any hour of the day with a non-stop availability. This would increase the level of trust that the patients have in the medical services and will also keep a check on the day by day health condition of the patient (Nursingtimes.net, 2016).
Other Product Requirements
There are additional requirements in terms of the documentation that must be fulfilled by the project which are as listed below:
Training Manual
User Manual
Installation Steps
Online help for the common features
ICP telehealth solution. (2016). Tunstallhealthcare.com.au. Retrieved 2 August 2016, from https://www.tunstallhealthcare.com.au/what-we-do/telehealth
courses.missouristate.edu,. (2016). Vision and scope document outline. Retrieved 2 August 2016, from https://courses.missouristate.edu/KenVollmar/S09-CSC450/ASPM-VSOutline.pdf
Dixon, B., Hooks, J., & McGowan, J. (2016). Using Telehealth to Improve Quality and Safety. Retrieved 2 August 2016, from https://healthit.ahrq.gov/sites/default/files/docs/page/Telehealth_Issue_Paper_Final_0.pdf
Hjelm, N. (2016). Benefits and drawbacks of telemedicine. Retrieved 2 August 2016, from https://telemedicina6.unifesp.br/set/curso/2006-06-19-pgsaude/Fundamental_BenefitsandDrawbacksofTelemedicine.pdf
Nursingtimes.net,. (2016). Nursingtimes.net. Retrieved 2 August 2016, from https://www.nursingtimes.net/download?ac=1276988
Webroot,. (2016). Cloud-Based Mobile Device Security Streamlines Data Protection. Retrieved 2 August 2016, from https://www.webroot.com/shared/pdf/WebrootMobileSecurity.pdf

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